Enhance The Customer Service Vision With Zendesk
Clients who love us
Our Zendesk Services
Zendesk Onboarding
Maximize your Zendesk potential with our expert onboarding. Automate and go omnichannel for an improved customer experience. More
Zendesk Optimization
A deep focus dive into your business goals and objectives. Our goal is to help you save time and improve your customer experience. More
Zendesk System Integration
Context matters. Faster ticket resolution. API-friendly team using ZIS or middleware. Increase productivity. More
Zendesk App Development
Extend Zendesk functionality and increase productivity for your agents and administrators. Save company costs! More
Zendesk Sunshine Solutions
Power your Customer Experience with our open and flexible CRM solutions. Streamline workflows across different applications and data sources. More
Zendesk Guide Customization
Maximize the potential of your Zendesk Guide. Tailor your knowledge base to your brand's voice and encourage self service. More
Zendesk Explore Reporting
Get the most out of Zendesk Explore and make data-driven decisions to grow your business. More
Zendesk Licensing
Streamline your support processes, improve agent efficiency, and enhance customer experiences with Zendesk's powerful features and capabilities. More
Zendesk Chabots and AI
Transform customer support with Zendesk Chatbots & AI. Improve efficiency, reduce response time, and provide personalized support 24/7. More
Long Term Collaborations Yield The Best Results.
Exclusive 12 spots available per year.
Why Choose ROCA?
why zendesk matters
💪 Go from reactive customer service to a proactive one.
🚀 Go from a cost center to revenue center.
🙈 We like finding solutions as much as kids like TikTok
📱 Because you want to borrow someone else’s 10.000 hours of Zendesk.
🍒 Because you can leverage all Zendesk functionality available.
👀 Because you’re not sure your agents are seeing the right tickets.
📈 Get a breather by looking at the right metrics.
👾 Because we help you get rid of that backlog of tickets.
🎼 Reduce friction. Optimise. DO IT RIGHT!
🫀 Because you want to increase customer loyalty.
⚙️ We hate repetitive tasks too. We automate the f&%# out of your system to free up time.
😊 Collect client feedback and increase customer satisfaction scores.
😥 You stop worrying if everything is going to crash.
💰 Save 20% per year on company costs.
😍 More time, more money, less churn.
🐼 We train a Zendesk champion for you so you can have autonomy.
🚨 If you don’t get value from us, you don’t pay.
get some value before trying our services
Video where we look at Winning KPIs in Customer Service.
Zendesk Best Practices for Enterprise Ebook. FREE!
About The Company
Zendesk specialists with experience
330+ projects completed
7 Zendesk Admin Certifications in the team
Decade of Zendesk experience
10 people team
Worked at Zendesk in the Professional Service Team
Founder’s Thoughts
I’ve been working as a Customer Experience Consultant with Zendesk for the past decade. I have dedicated my life to delivering meaningful experiences in this crowded digital era. It’s weird, but if I do my job well, clients won’t notice. They just win a bit of time. I’m grateful to have had the opportunity to work with top tier companies. I’m constantly learning and I share all my secrets on my Youtube. I am only selling you the implementation. Literally all my secrets are FREE. But nobody reads these. Anyway, visit my blog too, plenty of value there as well.
I am working on building a better world and offering meaningful experiences is my way of doing it.