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A compelling list of 40 best practices for what you need to look out for in your Zendesk for increased productivity and a support team that actually scales.
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Make sure you get the most out of your Zendesk✓
Get rid of ticket backlog✓
Automate everything you can in your system✓
Encourage self service✓
Increase your team's productivity✓
Increase your CSAT✓
Scale your support team✓
Make management lay off your back✓
Report the right metrics to management
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400+ Zendesk implementations delivered
12 years of Zendesk expertise
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Dominic Brasoveanu
Dominic has been implementing and optimising Zendesk for companies across 30+ countries for over 12 years. He's delivered 400+ implementations, seen every migration pattern that exists, and written this guide to share everything that makes the difference between a rocky transition and one your team barely notices.
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