Zendesk Sell - Sales tool built for sales people

When you invest in the right software for your salespeople, they can focus on what’s important: to sign more customers and close deals. Zendesk Sell is a sales automation tool which is enhancing productivity, processes, and pipeline visibility for sales teams.

Zendesk Sell is the sidekick that keeps track of your conversations, alerts you when it’s time to make a call, and is backed by a dedicated team of experts to provide support whenever needed.

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  • Conversation turned to conversions
    With Zendesk Sell, reps have access to integrated tools which provide more context for the customer account. This advantage keeps them in the loop and allows them to convert opportunities. For example, let’s consider a support ticket where questions about new products are being asked; this lead can be handed off to sales to continue the sales pipeline. Also, because data is captured automatically, it’s easy to keep track of the progress and sales reps can be on the same page with Zendesk agents.

  • Call for action
    What happens in your sales pipeline should always be in your attention. With Zendesk Sell it’s easier for your team to stay focused on the highest value leads and deals without the hassle of administrative tasks. Building and managing a pipeline that aligns with your business is made easy by keeping in mind that reps have to prioritize customers and prospects.

  • Information at your fingertips
    With Zendesk Sell, making calls, sending emails, scheduling meetings, and viewing deals history happens all in one place without logging everything by hand. With Zendesk Sell, you get Smart Lists to help you segment and filter your leads and deals in real-time. This way, you can stay organized and spot opportunities. When it comes to closing deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your hand, even when you're offline.

  • Not an isolated tool
    Zendesk Sell can be integrated with your tools suite so that everything runs smoothly. If you want to track campaigns through Mailchimp or view the status of contracts in Pandadoc, all the information you need is added to Sell. You can even build your own apps using the Zendesk Apps framework.

Data drives the action
Sell can track all interactions with every customer, and turn that data into reports that can help analyze and forecast your business. With Sell, you get drag-and-drop dashboards, as well as 30+ out-of-the-box reports for visualizing, understanding, and interacting with your data.

Features

Stay on top of things

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Email notifications

Receive real-time push notifications and alerts when a prospect reads or clicks on your email. This way, you can reach out at the right time.

Activity reporting

Get access to out-of-the-box reports that examine key metrics like email count and outcomes so you can maximize your email conversations and selling techniques.

Mobile CRM

Receive critical email insights and alerts on your tablet or smartphone. The Sell native mobile sales app makes it easy to access and measure email communication from wherever you are.

Email automation

Create and save unlimited email templates in Sell, and take advantage of merge tags like "name" and "company" to add a human touch.

Make the right calls

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Click to call

Make calls without lifting a finger. Just click on any phone number to place a call, or easily generate call lists for rapid automated dialing.

Log and record every call

Instantly log and record any outgoing or incoming calls and reference them any time, all within the context of the appropriate lead, contact, or deal.


Scripts and notes

Say the right things at the right time with the ability to store and access notes and call scripts directly in Sell.

Send a text

If you reach a prospect’s voicemail, just follow up with a text. Track and attach all your SMS messages to your lead, contact, and deal cards.


Call analytics

Get out-of-the-box reports that track key metrics including call count, duration, and outcomes.


Stay connected

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Hit the ground running

Connect Sell to the tools that you use every day with out-of-the-box integrations built to extend across your business and create immediate results.


Apps and integrations

Build your own Zendesk app for exclusive use within your business, or install a public app from leading software providers. You can display or update external data, hide or show a field, or even build a custom solution.


Create the right connections

Whether you're working on a side project or building a major integration, Sell APIs and SDKs provide the foundation to set your integration project up for success with our sync services and pre-built code libraries.

Win more prospects

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Increase conversion

Create targeted prospect lists, identify the right professionals in each account, and easily prospect across multiple channels.


Enhance productivity

Leave contact searching and verification up to Reach so your dataset is always complete and updated.


Discover new opportunities

Take advantage of untapped and inaccessible markets with access to over 20M businesses, 200M professionals, and intelligent lead recommendations.


Enrichment

Instantly improve your Sell contact and company records to ensure your data is accurate, current, and comprehensive.


Prospect

Build targeted lead lists using industry, company size, role, and more in Sell. And when your list is ready, automate outreach with the Sell integrated communications tools.

Want to setup your Zendesk Sell of extend its functionality? Book a call with me.


Dominic Brasoveanu