Streamlining IT Asset Management for Porsche Korea

About Porsche Korea

Porsche Korea, a branch of the prestigious German luxury car manufacturer, maintains a strong presence in the Korean market. Their operations include a dedicated IT department responsible for managing and supporting the technology needs of their employees.

Porsche Korea Studio Cheongdam

The Process

The challenge

Porsche Korea's IT department faced a growing challenge in managing the company's IT assets. With over 70 employees, each equipped with company-provided laptops and phones, keeping track of device ownership and specifications became increasingly difficult. IT support staff found themselves constantly asking repetitive questions whenever an employee reached out for assistance:

  • What laptop do you have?

  • What phone do you have?

  • What operating system are you using?

This process was time-consuming and inefficient, leading to frustration for both IT staff and the employees they supported.

Seeking a Solution Was a journey

Porsche Korea's IT team proactively began searching for a solution to streamline asset management. However, their initial research yielded disappointing results:

  • Many options required complex third-party integrations with Zendesk

  • Solutions often came with significant additional costs

  • Data privacy concerns were a major issue

When the IT team proposed bringing in another company's system, Porsche's data management team firmly rejected the idea, citing concerns about data access and the lengthy approval process for new systems.

Our implementation

After beginning our interactions with Porsche Korea, we managed to identify their needs and proposed our asset management app, which is available on the Zendesk marketplace. This solution appealed to Porsche Korea for several reasons:

  1. Direct integration with Zendesk, eliminating the need for third-party systems

  2. No complex setup is required

  3. Enhanced data security as all information remains within Zendesk

  4. Affordable pricing at $99 per month per account

Implementation and Usage

After implementing our app, Porsche Korea's IT workflow dramatically improved, workflow got boosted and the company’s internal processes started flowing faster.

Here's how the system is now used:

  1. Asset Assignment: When an employee requests a new laptop, IT staff can easily assign it through the app. They simply select the available asset (e.g., a MacBook with 16GB storage and 1TB SSD) and assign it to the employee.

  2. Quick Information Access: When employees submit IT issues, support staff can immediately see what devices they own. This includes details such as: • Device type (e.g., MacBook) • Serial number • Operating system • Memory and storage specifications This instant access to information allows IT support to provide faster, more efficient assistance without asking repetitive questions.

Results and Benefits

The implementation of Roca Works' asset management app has yielded significant benefits for Porsche Korea:

  • Improved efficiency in IT support processes

  • Enhanced data security by keeping all information within Zendesk

  • Cost-effective solution at $99 per month

  • Better asset tracking and management

  • Increased employee satisfaction due to faster issue resolution

CONCLUSION

Our asset management app has transformed how Porsche Korea manages its IT assets and supports its employees. It exemplifies how a simple, integrated solution can significantly improve operational efficiency in a prestigious organization like Porsche.

The solution delivers high-end results at an accessible price point, allowing Porsche Korea to maintain its commitment to excellence in all aspects of its operations, including IT support and asset management.