Zendesk CX Strategy SOP for Business Owners, CSMs & CX Managers

 

Save Time. Reduce Costs. Make Your Customers Happy

 
 

You’ve invested in Zendesk, but you’re not using it properly.

 

  • You’re only using 10% of Zendesk functionality.

  • CSAT is going down.

  • Zendesk is a super complex tool.

  • You’re feeling stuck and in the dark.

  • Zendesk is a mess.

  • Team is unproductive and they lose tickets.

  • You don’t have traction for your business.

  • You’re losing clients.

 
 

Testimonial

 
 

You created a brand new product for us. And now I’m just sipping on my champagne.

Mirek Kokes, CSM, Phrase AI.

 
 
 

We can give you your money’s worth.

 

  1. Get a CX strategy.

  2. Setup Zendesk accordingly.

  3. Analyze the data collected by Zandesk to make informed decisions that drive your business forward, rather than assumptions.

  4. Win back time that you can put into scaling your business

 
 
 
 
 

Testimonial

 
 

We started noticing a decrease in CSAT and struggled to identify trends. I partnered with Roca.Work for a 3rd party analysis. Within 24 hours, Roca.Work provided a comprehensive analysis with actionable next steps which included: Process improvements in Zendesk, Agent behavioral changes & Topics for focus with our contact center.

Sarah Rosensweig, CX manager, Cointracker

 
 
 

Benefits

  • Centralize CS requests into one place to keep an eye on the customer experience.

  • We give your agents the tools they need to be efficient and happy and keep your headcount low.

  • Make the best decision, not an emotional decision by looking at the right data.

  • Reduce the time to work on CS by optimizing processes.

  • Get more time to work on your business by being efficient.

  • Chat with a Zendesk expert on Slack at all times to get results immediately.

  •  Surface data to negotiate with your team and investors. 

  • Work with a 1-1 certified coach to get where you want to be within 2 weeks.

 
 
 

Borrow someone else’s 10.000 hours of

EXPERTISE.

 

Zendesk requires constant maintenance due to your business evolving.

Work with Zendesk experts who know their stuff.

 
 
 

Guarantee:

If you’re not happy with the value you’re getting, you won’t be charged anything. Money back, no questions asked.

 
 
 

FREE SOP!

SOP for Customer Experience Strategy In Zendesk

  • Clarity on what to focus your efforts

  • Save Time

  • Increase CSAT

  • Make customers come back

  • Get recognition from management

  • Love you live

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