ChatGPT Assistant inside Zendesk.
Resolve More. Faster. Smarter. Cheaper than Zendesk Copilot.
Why AI for Customer Support?
In a demanding market, customers expect immediate responses and personalized 24/7 support. AI software becomes a strategic necessity to streamline operations, reduce costs, and improve satisfaction.
Value for All Stakeholders
We offer a dual value proposition: concrete benefits for the business and an improved experience for support agents.
For Decision Makers (CEO, VP)
Focus on ROI, cost reduction, scalability, efficiency, improved CSAT, and competitive advantage.
- Reduce operational costs by up to 25%.
- Increase agent productivity by 30%.
- Average ROI of 1600% (according to industry studies).
- Valuable data-driven insights for strategic decisions.
For Support Agents and Managers
AI as an intelligent "copilot": reduces workload, eliminates repetitive tasks, and provides advanced support.
- Significant reduction in repetitive tasks.
- Intelligent assistance for complex queries.
- Reduced stress and risk of burnout.
- Modern tools for more satisfying work.
We focus not only on solving current problems but also on unlocking new opportunities: from reactive support to proactive engagement and personalized experiences, transforming customer support into a value center.
We Understand Your Challenges
We recognize the frustrations faced by both agents and companies. Roca.AI is designed to overcome them.
Challenges for Agents:
- High Workload & Repetitive Tasks: Managing an overwhelming number of tickets and repetitive responses.
- Burnout: Prolonged stress leading to demotivation (74% of agents are at risk).
- Managing Difficult Customers: An emotionally draining aspect.
Challenges for Companies:
- Slow Response Times: Customer frustration and churn (90% consider immediate response crucial).
- High Operational Costs: Salaries, training, staff turnover (replacing an agent costs $30-40k).
- Customer Churn: Due to poor service (companies lose $1.6 trillion annually).
Our AI Solution: Human-AI Partnership
Roca.AI doesn't replace human agents; it empowers them. We automate repetitive tasks and provide intelligent assistance, allowing your team to focus on high-value interactions.
AI Chatbots / Virtual Agents
Instant 24/7 responses, handling common queries, deflecting L1/L2 tickets. Resolves up to 80% of issues independently.
Automated Routing & Prioritization
AI categorizes, prioritizes, and assigns tickets to the right agent based on urgency, topic, sentiment, and skills.
AI Agent Assist (Copilot)
Writing assistance, summaries, translations, response suggestions, and knowledge base articles.
AI-Powered Analytics & Insights
Dashboards, trend reporting, sentiment analysis, common issue identification, agent performance monitoring.
Advanced Features for Maximum Performance
Discover how each component of our AI platform contributes to a synergistic and efficient support ecosystem.
Automated Workflows
Automate multi-step processes, triage, follow-ups, and escalations to eliminate bottlenecks and speed up resolution.
AI-Powered Knowledge Base Management
AI identifies knowledge gaps, generates articles from past tickets, and suggests updates, keeping your knowledge base relevant.
Personalization at Scale
Use AI to deliver personalized interactions, anticipating customer needs and increasing loyalty (71% of customers expect personalization).
Easy Integration
Connect Roca.AI with your existing tools (CRM, Slack, etc.) for a unified and efficient workflow.
Predictive Analytics
Identify emerging trends and potential issues before they affect a large number of customers, enabling proactive interventions.
Intelligent Multilingual Support
Communicate effectively with customers worldwide through automated translation and AI-assisted language adaptation.
Tangible Value and Proven ROI
Investing in Roca.AI translates into cost savings, efficiency gains, and increased customer and agent satisfaction.
286%
Potential Average ROI
(Based on industry case studies, e.g., Zendesk)
80%
Chatbot Issue Resolution
(Percentage of common queries handled automatically)
40%
Reduction in Average Handle Time
(Through automation and AI agent assistance)
Contact us for an analysis specific to your business.
Building Unwavering Trust
Data security, transparency, and compliance are our absolute priorities.
Clients who trust us:
Data Security and Compliance
- Advanced data encryption (in transit and at rest).
- SOC 2, ISO 27001 certifications, GDPR compliance.
- Strict data privacy and governance policies.
- Responsible AI principles: ethics, fairness, transparency.
- Customer data is NOT used for training global AI models without explicit consent.
Client Testimonial
"Since implementing Roca.AI, our response times have decreased by 50%, and customer satisfaction has reached a new record. Our agents are less stressed and more productive. A real transformation!"
Flexible Pricing Plans
Choose the plan that best suits your business needs and size. All plans include top-tier support.
Starter
$49 /agent/month
- AI Chatbot (limited)
- Basic Routing
- AI Assist (limited)
- Standard Support
Professional
$99 /agent/month
- Advanced AI Chatbot
- Intelligent Routing
- Full AI Copilot
- AI Analytics
- Priority Support
Enterprise
Custom /contact us
- All Professional features
- Custom Solutions
- Advanced Integrations
- Dedicated Account Manager
All plans include a 14-day free trial. No credit card required.