We are very pleased with our experience working with the entire Roca crew. From the outset, they carefully listened to our overall goal, including our current struggle points, and developed a course of action that was tailored specifically to our most urgent needs. They provided workable solutions and took the time to walk us through their processes so we have a better understanding of the intricacies of Zendesk. With their help, we now have many of the tools we need to manage our environment more effectively in the future. Roca has wonderful team members all over the globe that made themselves available to us at all hours of the day (and night). Each specialist was exceedingly pleasant and professional, and completely vested in delivering the best solution for our unique needs. Everyone we have worked with has helped us move closer to our goals. We are encouraged by the results we have seen thus far and are excited about continuing our collaboration.

Not only is this man incredibly talented when it comes to just about all things Zendesk-related, his is genuinely one of the best guys I've met. I'd be lying if I didn't say that one of the reasons I'd like to continue with ROCA is to continue working with such a bright dude like Barry who continues to interest me more and more in both Zendesk and ROCA itself. I genuinely cannot begin to tell you what a fantastic asset Barry is to your team, although I'm sure you're already quite aware. He's an absolutely wiz and an incredibly personable guy. I cannot speak highly enough of his attention to detail or his willingness to adapt to the day's requirements and requests. A true gentleman and a scholar.

Viasox

CANdata reached out to Roca.work for help to leverage all the knowledge capture and search tools in our Zendesk enterprise platform. The Roca team took the overwhelmingly large and interlinked Zendesk guide documentation and brought it together for us into a roadmap we could follow to success. Roca.work exceeded expectations, and within a few weeks we went from a strong desire to improve to having a clear concise knowledge capture process for 5 product brands and we have been successfully using it since.

CANdata

Am apelat la serviciile ROCA cu scopul de a optimiza și îmbunătăți sistemul de comunicare scrisă cu clienții noștri. Am găsit în Dominic și Gabriel parteneri profesioniști și de încredere, cu o abordare flexibilă nevoilor noastre. Un plus al muncii lor este eficiența și nivelul înalt de organizare, responsabilitatea și disponibilitatea de a răspunde rapid solicitarilor. Suntem încântați de calitatea serviciilor și așteptăm cu nerăbdare viitoare colaborări.

Elefant

We quickly agreed terms and they commenced the build, utilising a resource located in Asia Pacific. After a 6-week period and two design iterations, they deployed a fully functional, robust add-on complete with deployment documentation. Working with ROCA was like working with a colleague. It was easy. Lines of communication were clear; customer driven scope changes were managed with a minimum of fuss and the final solution architecture robust. ROCA has allowed us to meet our digital transformation objectives.

Trimax

Together, we managed to set up a customer community that is tailored exactly to the needs of our customers. To achieve this, the Roca team came up with creative solutions for Zendesk Gather. We look forward to continuing to work with the team to further improve customer experience.

AEB

As a new Zendesk client, we were impressed by the range of features available in the platform. But not really sure where to start, from an implementation pov! Fortunately, we were introduced to DominicCX through a warm referral and began our planning journey in earnest. Throughout the regular discovery and customization consultancy sessions, we gradually saw our vision of a new support platform take shape. Dominic and his team are professional, technically brilliant, intelligent, helpful, pragmatic and helped us deliver our implementation project on time and within budget. And DomincCX's fees are extremely competitive! I wouldn't hesitate to recommend Dominic and his team to anyone looking to roll out Zendesk for their organization. We look forward to continuing our working relationship with Dominic and his team in the future.

EaglePoint Software

Working with Dominic was seamless. He and his team were very responsive and diligent. They recommended best practises while we were setting up our zendesk account. They also came up with creative solutions for needs and delivered in time. We are happy and satisfied working with Dominic

Coinhaven

Dominic began working with us under an extremely tight deadline and was able to deliver everything we requested with excellent reporting tracking every step and educating us along the way. The whole team was and is very happy with both Dominic and Paul's services and will continue working with them and recommend them to any company looking to implement Zendesk in their customer service plan.

Choco

I want to say thank you for supporting us with Zendesk, you and Paul have been a great help during the last weeks and I think we have already made huge progress with setting up a new structure in Zendesk. We really enjoyed working on this and definitely learned a lot!

Lanes & Planes

Dominic was always available to figure out the solution for all kinds of questions we had. He was of great help for us to get a fast and solid understanding of how to make the best use out of Zendesk Support and Guide to enable self-serve for our customers as well as make the work of our agents more transparent and efficient. We enjoyed the organized work style and the pleasant collaboration.

Home.ht

MOO has worked with Dominic over the past few years. In each instance, he was professional and responsive. Any changes or updates that needed to happen he would clarify to ensure he understood our needs and would set reasonable expectations. It was reassuring to partner with Dominic.

MOO

Working with Dominic is always a smooth experience, and we've always been more than happy with the finished outcome

HappySocks

Dominic served as technical implementation manager while I was the project manager. Working with him was always focussed. He anticipated our needs and was able to deliver matching output. Besides that he was a good coach and trainer for all features that were rolled out.

Vorwerk

Dominic has always been there for us when needed and delivers a high standard of work.

SwiftKey

Really enjoyed working with you and your team. You did really nice work for a reasonable price.

Fleetsmith