In today's competitive business landscape, customer experience (CX) has emerged as a crucial factor in determining a company's success. Dominic recently shed light on the two distinct types of CX that businesses often fall into.
Read More
Dominic shares important news and insights about three key topics that have been making waves in the customer support industry. Dominic provides updates on the Zendesk Relate conference, the introduction of the new Drafts feature in Zendesk, and the upcoming Zendesk price increase.
Read More
Dominic takes us on a journey to unravel the core features and benefits of this game-changing customer service and productivity tool. So, let's delve into the world of Zendesk Sunco and discover how it can revolutionize your business.
Read More
In today's fast-paced service business landscape, efficiency and organization are crucial for success. In our recent video, Dominic shares valuable insights into the tools he employs to streamline various aspects of his business operations. In this article, we will delve into Dominic's recommended toolset, which encompasses sales, operations, and finance, and explore how these tools can benefit service businesses.
Read More
If you are using Zendesk as your customer support software, you might have heard of the "root cause" field. It is a useful feature that helps you to identify the underlying reason for a customer's issue or complaint. In this blog post, we will explain what a root cause field is, and how you can create one in Zendesk.
Read More
In today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
Read More
Customer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
Read More
CANdata is a customs and freight software company and also one of our most recent clients. In our recent journey together, we have had the opportunity to help them improve their knowledge base and allow their clients to find the information they need all by themselves.
As our collaboration has momentarily ended, they graced us with a testimonial that we felt deserved it’s own place in the spotlight, here on our blog.
Read More
