AI is a buzzword that has captivated many industries, including customer experience, but it remains far from perfect. While it generates humanlike responses, it still struggles with accuracy, nuance, and ethics. Here are some key reasons why AI, despite its impressive capabilities, still feels like smoke and mirrors.
Read MoreNavigating customer support can feel like solving a complex puzzle. As someone who's spent 15 years in customer experience, I'm here to share the insider secrets to getting the help you need—quickly and effectively.
Read MoreIn our rapidly evolving digital landscape, how we ask for support has transformed dramatically. Let's explore the support channel preferences of different generations, from the Greatest Generation to Generation Alpha.
Read MoreCustomer service is the heartbeat of any business—a challenging role that requires skill, empathy, and strategic thinking. Here's a comprehensive guide to not just surviving, but thriving in customer service.
Read MoreEver wondered why some customer service teams struggle while others thrive? It's not about superhuman abilities or fancy tech – it's about tackling the everyday hurdles that slow teams down.
Read MoreIn the business world, customer experience is often touted as crucial. But what's the true essence of its importance? Let's explore this concept through an unexpected lens: the gym analogy.
Read MoreAs Zendesk has grown and businesses have expanded their use of the platform, the need for specialized Zendesk champions has become evident. Let's explore four key roles that are crucial for maximizing Zendesk's potential.
Read MoreDiscover how This Company Got to $1 Billion With a Simple Trick - Tamara is a digital payments app founded by Hossam Arab and Omar El Gohary in 2020. It allows users to make online purchases and pay in installments, simplifying transactions and enhancing payment flexibility.
Read MoreDiscover how Coldplay’s concert in Bucharest exposed underlying racial tensions in Romania and how Chris Martin’s diplomatic response helped turn a controversy into a moment of unity. Explore the impact of manele music on Romanian society and how influential figures can foster positive change.
Read MoreAs the cryptocurrency market continues to evolve, businesses within this space must stay ahead of the curve to maximize their potential. In a recent video, Dominic shares invaluable insights on how to prepare for the next bull market. Here’s a comprehensive summary of the key points he discusses.
Read MoreDominic has spent over a decade consulting for more than 330 businesses across various industries. With a wealth of experience and a unique perspective on what drives success, Dominic has distilled his insights into key principles that consistently lead to business excellence. In this video, he shares these invaluable lessons, providing a roadmap for companies aiming to thrive in today's competitive landscape.
Read MoreIn the fast-paced world of customer service, businesses need robust tools to keep up with increasing demands and expectations. One such tool that has been making waves is Zendesk Messaging. In a recent video, Dominic breaks down everything you need to know about this powerful customer service solution, from its core features to its practical applications. Let’s dive into the key points he covered.
Read MoreIn the fast-paced world of business, retaining customers is often more challenging than acquiring them. Dominic, in his insightful video "Customers Leave You In A Heartbeat When...", delves into the core issues that drive customers away. Understanding these pitfalls is crucial for any business aiming to build a loyal customer base. Let's break down the key points Dominic discusses and explore how to address them effectively.
Read MoreIn the ever-evolving landscape of consumer behavior, understanding what transforms a casual customer into a loyal fan is crucial for any brand's success. Dominic sheds light on this transformation in his insightful video, "What Makes People Fans (Of Your Brand)". Here, we'll break down Dominic's key points and explore how you can implement these strategies to cultivate a dedicated fanbase for your brand.
Read MoreIn the dynamic world of customer service, the efficiency of your support system can make or break your business. Recently, Dominic delved into the telltale signs that your Zendesk setup is on the verge of collapse. Dominic's insights are invaluable for anyone managing a Zendesk instance. Here’s a detailed breakdown of the critical points.
Read MoreIn today's fast-paced business environment, providing exceptional customer support is no longer just a bonus—it's a necessity. With countless tools and platforms available, finding the right one to streamline your customer service operations can be overwhelming. However, with the right guidance and expertise, setting up a powerful customer support system can be a breeze.
Read MoreIn this blog article, we'll delve into the realm of Generative AI for self-service through the eyes of Dominic, as he walks us through its intricacies, applications, and potentials.
Read MoreCentral to the understanding of CES is the premise that minimizing customer effort leads to heightened satisfaction and loyalty. Unlike traditional metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT), which focus on customers' attitudes or perceptions, CES emphasizes the ease with which customers can accomplish their goals when interacting with a company. This theory aligns with the concept of "effortless experience," where reducing friction in customer interactions becomes the cornerstone of service excellence.
Read MoreThe Zendesk Tutorial | Chatbot Setup & Flowbuilder video, hosted by Dominic, intricately walks us through the process of harnessing the power of chatbots within Zendesk. In this article, we'll delve into the key insights Dominic shares in this tutorial, from preparation to implementation and beyond.
Read MoreIn the fast-paced world of customer support, efficiency is key. In the realm of ticket resolution, every second counts, and businesses are constantly seeking innovative ways to streamline their processes. Enter Dominic, our seasoned expert in Zendesk, who recently shared a groundbreaking video titled "Decrease Ticket Resolution Time in Zendesk in 2024." In this article, we will delve into Dominic's insights on tactics, niche strategies, dealing with complexity, best practices, and his concluding thoughts.
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