RocaAi - ChatGPT Assistant inside Zendesk
The Alternative To Zendesk Advanced Ai
Features
Dedicated Assistant
Add documentation (PDF & URL)
Analyse customer historical data
Ticket summary & sentiment
Quick reply suggestion based on documentation, processes and historical data
Chat with OpenAi assistant about resolution options, trends and any scenarios
Translate to any language
🎯 Benefits by Role
🔹 For CX Managers
Faster Resolution Times – Reduce average handling time by empowering agents with instant AI-powered summaries and reply suggestions.
Consistent CX Quality – Ensure standardized, on-brand responses that align with internal knowledge and customer sentiment.
Data-Driven Insights – Leverage sentiment analysis and historical ticket trends to identify gaps and improve support strategy.
Boost CSAT Scores – Elevate the overall customer satisfaction by resolving issues faster and more accurately.
🔹 For Customer Success Managers (CSMs)
Smarter Upsell Conversations – Understand customer context and sentiment instantly to tailor success and renewal strategies.
Context-Aware Guidance – Use AI summaries to quickly grasp ticket history without scanning threads manually.
Focus on Retention – Reduce churn by identifying negative sentiment early and responding proactively with personalized support.
🔹 For Business Owners / Executives
Increased Operational Efficiency – Cut support costs with AI handling repetitive inquiries and reducing agent workload.
Scalable CX – Grow your business without growing your headcount by augmenting every agent with an AI assistant.
Data Security & Control – The assistant is dedicated per client, ensuring enterprise-grade data separation and compliance.