ChatGPT Assistant inside Zendesk.
Resolve More. Faster. Smarter. Cheaper than Zendesk Copilot.
Why AI for Customer Support?
In a demanding market, customers expect immediate responses and personalized 24/7 support. AI software becomes a strategic necessity to streamline operations, reduce costs, and improve satisfaction.
Value for All Stakeholders
We offer a dual value proposition: concrete benefits for the business and an improved experience for support agents.
For Decision Makers (CEO, VP)
Focus on ROI, cost reduction, scalability, efficiency, improved CSAT, and competitive advantage.
- Reduce operational costs by up to 25%.
- Increase agent productivity by 30%.
- Average ROI of 1600% (according to industry studies).
- Valuable data-driven insights for strategic decisions.
For Support Agents and Managers
AI as an intelligent "copilot": reduces workload, eliminates repetitive tasks, and provides advanced support.
- Significant reduction in repetitive tasks.
- Intelligent assistance for complex queries.
- Reduced stress and risk of burnout.
- Modern tools for more satisfying work.
We focus not only on solving current problems but also on unlocking new opportunities: from reactive support to proactive engagement and personalized experiences, transforming customer support into a value center.
We Understand Your Challenges
We recognize the frustrations faced by both agents and companies. Roca.AI is designed to overcome them.
Challenges for Agents:
- High Workload & Repetitive Tasks: Managing an overwhelming number of tickets and repetitive responses.
- Burnout: Prolonged stress leading to demotivation (74% of agents are at risk).
- Managing Difficult Customers: An emotionally draining aspect.
Challenges for Companies:
- Slow Response Times: Customer frustration and churn (90% consider immediate response crucial).
- High Operational Costs: Salaries, training, staff turnover (replacing an agent costs $30-40k).
- Customer Churn: Due to poor service (companies lose $1.6 trillion annually).
Our AI Solution: Human-AI Partnership
Roca.AI doesn't replace human agents; it empowers them. We automate repetitive tasks and provide intelligent assistance, allowing your team to focus on high-value interactions.
AI Assistant Trained on Your Business
A dedicated assistant that knows your products, workflows, and tone of voice. Centralize documentation from PDFs and URLs for consistent, reliable support.
Context-Rich Ticket Intelligence
Summarizes conversations, detects sentiment, and references past interactions. Agents get full context instantly, without digging through threads.
AI-Powered Reply Suggestions/Copilot
Delivers personalized, accurate responses based on internal processes, docs, and history. Agents respond faster with confidence and precision.
Multilingual Resolution Support
Translate replies in real time and chat with the assistant about possible solutions, trends, or escalation options — all within Zendesk.
Advanced Features for Maximum Performance
Discover how each component of our AI platform contributes to a synergistic and efficient support ecosystem.
AI-Powered Ticket Intelligence
Summarize conversations, detect sentiment, and pull in past interactions instantly to reduce agent effort and response time.
Centralized Knowledge Assistant
Upload internal docs, PDFs, and URLs to power a private assistant that always replies using your latest information.
Scalable AI Support Guidance
Deliver personalized, accurate replies at scale based on customer context, history, and your internal workflows.
Native Zendesk Integration
Works inside the Zendesk workspace—no tab switching, no API setup. Agents stay focused and productive.
On-Demand Resolution Insights
Ask the assistant for options, trends, or similar past cases. Explore resolutions faster without needing escalation.
Real-Time Multilingual Answers
Translate any reply instantly, with AI ensuring tone and clarity are preserved across all supported languages.
Tangible Value and Proven ROI
Roca.AI helps support teams save time, reduce costs, and deliver consistently better customer service — all inside Zendesk.
286%
Up to 286% ROI
Based on usage data from AI tools within Zendesk environments
3–5 min
3–5 minutes saved per ticket
Agents resolve faster with ticket summaries, reply suggestions, and smart context
Real-time Translation
Expand globally
Without hiring multilingual staff
Contact us for an analysis specific to your business.
Building Unwavering Trust
Data security, transparency, and compliance are our absolute priorities.
Clients who trust us:
Data Security and Compliance
- Advanced data encryption (in transit and at rest).
- GDPR-compliant by design, plus OpenAI’s enterprise safeguards.
- Strict privacy controls – customer data never used to train public models.
- Responsible AI principles: fairness, transparency, and human oversight.
Client Testimonial
"We’ve had a fantastic experience working with ROCA, who supported us in optimising and extending the capabilities of our Zendesk platform. The team at ROCA quickly demonstrated a deep understanding of both our technical needs and our broader business goals. They worked closely with us to identify areas for improvement, and their expertise helped turn complex requirements into practical, effective solutions within Zendesk."
Flexible Pricing Plans
Choose the plan that best suits your business needs and size. All plans include top-tier support.
GPT-3.5-turbo
$0.75-$2/1M Tokens
- AI Assistant (limited)
- Language Translator
- Ticket Summary
- Standard Support
GPT-4.1
$2.5-$10/1M Tokens
- Advanced AI Assistant
- Ticket Summary
- Full AI Copilot
- Quick Reply
- Priority Support
Enterprise
Custom /contact us
- All Professional features
- Autonomous AI
- Advanced Integrations
- Dedicated Account Manager
All plans include a 14-day free trial. No credit card required.