Support that scales.
Customers that stay.
ROCA sets up Freshdesk for large support teams in fintech, retail, and software — so your agents work smarter and your customers never feel like a ticket number.
From chaotic inbox to a support machine — fast
A clear, proven process that gets your support team live on Freshdesk without the disruption.
Discovery call
We audit your current support setup, volumes, team structure, and pain points before anything else.
Get your licence
We match you to the right Freshdesk plan for your team size and ticket volume — no overpaying.
We build your helpdesk
Ticket flows, automations, SLA rules, integrations, and data migration — built to your exact spec.
Your team goes live
We train your agents and team leads. Adoption is part of the job — not an afterthought.
Everything your support team needs to deliver at scale
From licences to a fully running helpdesk — ROCA handles the full journey so your team can focus on customers.
Freshdesk Licences
As an official reseller, we help large support teams get the right Freshdesk plan — Growth, Pro, or Enterprise — at the best available price.
Implementation & Setup
We configure Freshdesk to match how your team actually works — ticket workflows, SLAs, automations, custom roles, and multi-channel setup.
Helpdesk Migration
Moving from Zendesk, Intercom, or a legacy system? We migrate your tickets, contacts, and history cleanly — zero data loss, zero downtime.
Agent Onboarding & Training
We train your entire support team — agents and team leads. Live sessions, tailored documentation, and coaching so your team hits the ground running.
We don't just configure software. We fix CX.
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Built for large support teams
We specialise in 20+ agent environments in fintech, retail, and software — where ticket volume is high and getting it wrong is costly.
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CX-first, not just technical
We're a CX agency. We don't just install Freshdesk — we design the customer experience around it so every interaction builds loyalty.
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Pre- and post-sales under one roof
We also resell Pipedrive for sales teams. One partner who understands your entire customer journey — before and after the sale.
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We stay with you
Our clients don't disappear after go-live. ROCA is the kind of partner that answers the phone and solves problems fast.
Great support isn't a cost centre — it's a growth driver
We set up Freshdesk so your team resolves faster, your CSAT climbs, and your customers keep coming back.
Don't take our word for it
Real words from real support leaders who trusted ROCA to transform their customer experience.
"We started noticing a decrease in CSAT and struggled to identify trends. Within 24 hours, Roca.Work provided a comprehensive analysis with actionable next steps — process improvements, agent behavioural changes, and focus areas for our contact center."
"The Roca team brought structure to our operations and created reports that exceeded our expectations. Their knowledge transfer empowered our team to navigate the platform with greater confidence and proficiency."
"ROCA went above and beyond — not only assisting with our full data migration but sharing valuable knowledge on optimising our support platform. Even after project completion, we felt comfortable reaching out for guidance."
One partner for your entire customer journey
Freshdesk handles support. But the customer relationship starts before the first ticket. ROCA covers everything before and after.
Pipedrive CRM
We also resell and implement Pipedrive — so your sales team and support team are aligned from day one.
ROCA CX Consultancy
We connect your sales and support stack with a CX strategy that drives retention, CSAT, and repeat revenue.
Freshdesk & Zendesk
Best-in-class helpdesk platforms for large support teams. We implement, migrate, and train — end to end.
Ready to give your support team the platform they deserve?
Book a free 30-minute strategy session. No commitment — just an honest conversation about what Freshdesk can do for your team.
Free Consultation
Talk to a CX expert who'll help you figure out the right setup — before you spend a cent.
Book a Free Strategy Call