Intent Detector

Now available on Zendesk Marketplace

Turn every ticket into instant clarity

AI-powered intent detection that auto-categorizes and routes tickets the moment they arrive — so your team acts, not guesses.

Install from Zendesk Marketplace See how it works ↓
SR
Sarah R. — Customer
Just now · Ticket #48291
Order hasn't arrived — need help
"Hi, I placed an order 10 days ago and still haven't received it. My tracking hasn't updated in 5 days..."
AI Detected Intent
Shipping Delay / Order Status
⚡ Auto-routed → Fulfillment Team
37%
Faster first reply time
↑ CSAT
Higher customer satisfaction
5 min
Setup time to go live
0 code
No engineering required
How it works

From ticket created to routed — instantly

Intent Detection plugs directly into Zendesk. No workflow changes, no extra tools.

01
📥

Ticket arrives

A new ticket is created in Zendesk from any channel — email, chat, web form.

02
🤖

AI detects intent

Our model reads the ticket and identifies the contact reason in milliseconds.

03
🏷️

Field is populated

Intent is written to your chosen Zendesk field — text, dropdown, or multiselect.

04
✅

Right agent, right now

Triggers route the ticket automatically. Agents open it knowing exactly what's needed.

Features

Everything your team needs to respond faster

One micro-service. Six measurable outcomes.

⚡

Instant Contact Reason

Know exactly why a customer is reaching out the moment the ticket lands — no reading required.

🎯

Smart Routing

Assign requests to the right person or team automatically, eliminating manual triage and reassignments.

⏱️

Faster First Reply

Agents respond with context and confidence. Reduce first reply time by 37% on average.

😊

Higher CSAT

Customers get the right answer faster. Less wait time, less frustration, more loyalty.

📊

Cleaner Reporting

Every ticket is categorized. Unlock real insights into your support volume, trends, and performance.

🔗

Flexible Field Sync

Write intent to any Zendesk field type — text, dropdown, or multiselect. Fits your existing setup.

Pricing

The most affordable intent detection on the market

Simple plans. No hidden fees. Cancel anytime.

Base
€29
/ month
  • Up to 1,000 tickets/mo
  • AI intent detection
  • 1 field sync
  • Email support
Install on Zendesk
Most Popular
Pro
€99
/ month
  • Up to 5,000 tickets/mo
  • AI intent detection
  • 3 field syncs
  • Priority support
Install on Zendesk
Custom
Let's talk
 
  • Unlimited ticket sync
  • AI intent detection
  • Unlimited field syncs
  • Dedicated support
Contact Us
ROCA AI Suite

Part of a larger AI ecosystem

Intent Detection is your entry point into the ROCA AI Suite — a growing set of AI micro-services built specifically for Zendesk teams.

✦ Active

Intent Detection

Auto-categorize and route every ticket by contact reason at the moment of creation.

Coming soon

Flint AI Autonomous Agent

Solve requests autonomously with 80% accuracy — save on headcount without sacrificing quality.

Coming soon

Flint AI Copilot

Chat with an AI trained on ticket history, your knowledge base, and PDF documents to speed up agent productivity by 40%.

Get started

Live in 5 minutes. No engineering needed.

Four steps is all it takes to start detecting intent on every incoming ticket.

  1. 1

    Install the app

    Find Intent Detection on the Zendesk Marketplace and click Install.

  2. 2

    Choose a plan

    Pick the plan that fits your ticket volume. Upgrade or cancel anytime.

  3. 3

    Sync a Zendesk field

    Connect a text, dropdown, or multiselect field for the AI to write intent into.

  4. 4

    You're done ✅

    Intent is detected automatically on every new ticket from this moment forward.

Ready to stop guessing?

Install from the Zendesk Marketplace and start routing tickets with AI clarity today.

Install on Zendesk Marketplace
Official Zendesk Marketplace App