How To Be The Best Zendesk Admin And Change The World

A course to help you land the dream job or make you an expert in yours.

What you get?

  • You take away the pain of learning such a complex tool

  • Learn how to setup everything in Zendesk including the new feature releases in Zendesk

  • This is your first step in preparing fro the Zendesk certification exam

  • Create reports to help you and your management to identify bottle necks

  • Learn how to apply customer experience best practices

  • Make the system efficient for you and your colleagues

  • WOW your team and management with how good you are

Is this you?

  1. Zendesk agent trying to get to the next level

  2. Someone who is an admin and wants to upgrade their skill set

  3. A consultant who wants to learn how to be better at consultancy

  4. Someone who is a team leader/CSM and wants to make their team productive

  5. someone who is a  small business owner setting up IT systems

  6. Someone who wants to pursue a career in Zendesk


zendesk expert course

What the course covers

  • Complete Zendesk setup from A-Z

  • Feature walkthrough & best practices:  Triggers, Bots, Omnichannel, Web Widget, SLAs, reporting

  • Routing principles and best practices

  • Customer experience best practices to apply in business

  • How to make your team efficient