Rory Sutherland, Vice Chairman of Ogilvy UK and author of "Alchemy," recently shared his thoughts on a troubling trend in customer service management. His insights, combined with real-world experiences, highlight a critical issue in how businesses approach customer interactions.
Read MoreIn the evolving landscape of customer experience software, two titans stand out: Zendesk and Salesforce. Let's dive into what makes each platform unique and how they stack up against each other.
Read MoreAI is a buzzword that has captivated many industries, including customer experience, but it remains far from perfect. While it generates humanlike responses, it still struggles with accuracy, nuance, and ethics. Here are some key reasons why AI, despite its impressive capabilities, still feels like smoke and mirrors.
Read MoreNavigating customer support can feel like solving a complex puzzle. As someone who's spent 15 years in customer experience, I'm here to share the insider secrets to getting the help you need—quickly and effectively.
Read MoreIn our rapidly evolving digital landscape, how we ask for support has transformed dramatically. Let's explore the support channel preferences of different generations, from the Greatest Generation to Generation Alpha.
Read MoreCustomer service is the heartbeat of any business—a challenging role that requires skill, empathy, and strategic thinking. Here's a comprehensive guide to not just surviving, but thriving in customer service.
Read MoreEver wondered why some customer service teams struggle while others thrive? It's not about superhuman abilities or fancy tech – it's about tackling the everyday hurdles that slow teams down.
Read MoreIn the business world, customer experience is often touted as crucial. But what's the true essence of its importance? Let's explore this concept through an unexpected lens: the gym analogy.
Read MoreAs Zendesk has grown and businesses have expanded their use of the platform, the need for specialized Zendesk champions has become evident. Let's explore four key roles that are crucial for maximizing Zendesk's potential.
Read MoreDiscover how This Company Got to $1 Billion With a Simple Trick - Tamara is a digital payments app founded by Hossam Arab and Omar El Gohary in 2020. It allows users to make online purchases and pay in installments, simplifying transactions and enhancing payment flexibility.
Read MoreDiscover how Coldplay’s concert in Bucharest exposed underlying racial tensions in Romania and how Chris Martin’s diplomatic response helped turn a controversy into a moment of unity. Explore the impact of manele music on Romanian society and how influential figures can foster positive change.
Read MoreAs the cryptocurrency market continues to evolve, businesses within this space must stay ahead of the curve to maximize their potential. In a recent video, Dominic shares invaluable insights on how to prepare for the next bull market. Here’s a comprehensive summary of the key points he discusses.
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