ROCA Blog

Posts in Customer Experience

Omnichannel Solution With Zendesk for E-Commerce and Retail - Demo

Omnichannel Solution With Zendesk for E-Commerce and Retail - Demo

Zendesk, Customer ExperienceDominic BrasoveanuDecember 20, 2022zendesk, omnichannel, whatsapp, zendesk whatsapp integration, zendesk omnichannel, business intelligence, customer service, customer experience

Should A Small Business Invest In Customer Support?

Should A Small Business Invest In Customer Support?

In this article, we’ll try to figure out if investing into customer support is worth it for small businesses.

Customer ExperienceGuest UserOctober 14, 2022

4 Ways of Scaling Customer Support With Automation

4 Ways of Scaling Customer Support With Automation

Customer ExperienceDominic BrasoveanuAugust 24, 2022automation, automations, ai, ais, artificialintelligence

5 Things To Look For When Choosing The Right Zendesk Consultant.

5 Things To Look For When Choosing The Right Zendesk Consultant.

Customer ExperienceGuest UserAugust 22, 2022zendesk, business, businessrequirements, projectscope, swot

7 Amazing Tips For A Successful Customer Service System

7 Amazing Tips For A Successful Customer Service System

Customer ExperienceGuest UserJuly 8, 2022customersupport, customerservice, customerexperience, business, efficiency