Omnichannel Solution With Zendesk for E-Commerce and Retail - Demo

Happy to see you here. I recently hosted a webinar with Zendesk called the Future of Customer Experience in Lithuania and Latvia and during that webinar I did a demo that I am very proud of and I’d like to share it with you.

We have a cool demo for you below, keep reading 👇

Why I think you will benefit from watching this? Well, here’s a few reasons:

• The omnichannel solution for keeping all your support channels in one place

• Reducing the costs for your support team

• Scaling up your business through automating processes and integrating with other systems

The world of business is evolving rapidly and so are the customers’ needs. In a dynamic field where technology dictates the trends, we can help you bring your customers’ experience up to the stratosphere.

The recording’s goal is to show you how you can be on the innovative side of the experience. More specifically, we’ll show you how Zendesk solves the omnichannel issue for support systems through automations and data management in a friendlier and more efficient way. Connect your Instagram Facebook, Twitter, Whatsapp, Chat and smart Bots to one single centralized system.

Scenario: I imagined a use case for for a retail that sells products and services around those products.

During the demo, which you will be able to see below in a video with my face, we will look at the following.

Support Channels we will during the demo:

• Widget

• Chat

• Chatbot

• AnswerBot

• WhatsApp

• Zendesk Talk

• Webform

Zendesk products we look at:

• Support

• Guide

• Chat

• Explore

If you have any questions or concerns, I’d be happy to chat with you about them.

If you’d like a personalised offer for onboarding Zendesk, you can use the “Get quote“ button at the top right or you can click here

Otherwise, book a call from below so we can chat directly.