Zendesk, has introduced an exciting new feature called Proactive Messaging. This feature enables businesses to deliver targeted messages to customers through the Web Widget or mobile SDK channel without waiting for them to initiate a conversation. In this article, we will delve into the various aspects of Zendesk Proactive Messaging and how it can benefit businesses and enhance the customer experience.
Read MoreDominic shares important news and insights about three key topics that have been making waves in the customer support industry. Dominic provides updates on the Zendesk Relate conference, the introduction of the new Drafts feature in Zendesk, and the upcoming Zendesk price increase.
Read MoreDominic takes us on a journey to unravel the core features and benefits of this game-changing customer service and productivity tool. So, let's delve into the world of Zendesk Sunco and discover how it can revolutionize your business.
Read MoreIn today's fast-paced service business landscape, efficiency and organization are crucial for success. In our recent video, Dominic shares valuable insights into the tools he employs to streamline various aspects of his business operations. In this article, we will delve into Dominic's recommended toolset, which encompasses sales, operations, and finance, and explore how these tools can benefit service businesses.
Read MoreIn today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
Read MoreIn today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
Read MoreCustomer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
Read MoreCustomer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
Read MoreIn this article, we’ll try to figure out if investing into customer support is worth it for small businesses.
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