ROCA Blog

Improve your Customer Satisfaction Ratings by creating a great working environment for your agents

Improve your Customer Satisfaction Ratings by creating a great working environment for your agents

Customer SatisfactionDominic BrasoveanuOctober 7, 2020zendesksupport, csat, customersupport, customersuccess, cx, improvecsat, customersatisfaction Comment

How Fleetsmith are reducing the number of support requests with their Zendesk Guide

How Fleetsmith are reducing the number of support requests with their Zendesk Guide

Zendesk Guide PortfolioDominic BrasoveanuOctober 1, 2020zendeskhelpcenter, zendeskguide, zendesk, guide, helpcenter, helpdesk

How to add custom objects In Zendesk Sunshine

How to add custom objects In Zendesk Sunshine

ZendeskDominic BrasoveanuJuly 22, 2020zendeskapi, zendesk, zendesksunshine, database, dataentries, datastructure, dataarchitecture

Improve Customer Satisfaction Ratings with Client Engagement

Improve Customer Satisfaction Ratings with Client Engagement

Customer SatisfactionDominic BrasoveanuJuly 16, 2020Dominic the CX guycsat, customerexperience, customersuccess, customersupport, customersatisfaction, zendesksupport, zendesk, freshdesk, supportsystem

WealthFront - Guide Customisation with top notch look and feel

WealthFront - Guide Customisation with top notch look and feel

Zendesk Guide PortfolioDominic BrasoveanuJuly 6, 2020zendesksupport, zendesk, guide, zendeskguide, helpcenter, helpdesk, look&feel, cx, userinterface, wealthfront, timferris

Solvemate - your ticket deflection buddy

Solvemate - your ticket deflection buddy

ZendeskDominic BrasoveanuJune 30, 2020zendeskapi, zendesk, zendeskintegration

HappySocks Guide Customisation

HappySocks Guide Customisation

Zendesk Guide PortfolioDominic BrasoveanuJune 11, 2020zendeskmanager, zendeskguide, zendeskhelpcenter, helpcenter, guide, zendesk, zendesksupport, zendeskcommunity

MOO Guide Customisation

MOO Guide Customisation

Zendesk Guide PortfolioDominic BrasoveanuJune 1, 2020zendesk, guide, zendeskguide, helpcenter, helpdesk, supportsite, customersupport, customerexperienceComment

Zendesk App Demo: Connect Sales Database and Zendesk Sunshine

Zendesk App Demo: Connect Sales Database and Zendesk Sunshine

ZendeskDominic BrasoveanuMay 7, 2020zendesksupport, zendeskapi, zendesk, zendeskaccountmanager, zendeskapp, zendeskintegration, API, database, salesdatabase, salesdb

How to do a Zendesk account Health Check

How to do a Zendesk account Health Check

ZendeskDominic BrasoveanuMay 5, 2020zendesk, zendesksupport, accountreview, ticketingsystem, zendeskmanager, zendeskaccountmanager

My Portfolio: Zendesk Guide Help Center experiences customised from scratch

My Portfolio: Zendesk Guide Help Center experiences customised from scratch

ZendeskDominic BrasoveanuMay 4, 2020helpcenter, helpdesk, guide, customerexperience, cx, customersuccess, zendesk, zendeskcommunity

Improve Customer Satisfaction Ratings — Knowledge Base

Improve Customer Satisfaction Ratings — Knowledge Base

Customer SatisfactionDominic BrasoveanuApril 17, 2020zendesk, cx, customerexperience, customersatisfaction, clientsatisfaction, customersupport, csat, customersuccess

Improve your Customer Satisfaction Ratings — Request Categorization

Improve your Customer Satisfaction Ratings — Request Categorization

Customer SatisfactionDominic BrasoveanuFebruary 25, 2020customerexperience, customersupport, csat, customersatisfaction, clientsatisfaction, customersuccess, cx, request, ticket, requestcategorization

5 Tips To Improve your Customer Satisfaction Ratings — CSAT

5 Tips To Improve your Customer Satisfaction Ratings — CSAT

Customer SatisfactionDominic BrasoveanuJanuary 14, 2020zendesk, customersatisfaction, clientsatisfaction, customerexperience, customersuccess, customersupport, csat

Improve Customer Satisfaction Ratings — First Reply Time

Improve Customer Satisfaction Ratings — First Reply Time

Customer SatisfactionDominic BrasoveanuDecember 9, 2019customersatisfaction, customerexperience, clientsatisfaction, cx, customersupport, csat, customersuccess

Use APIs to filter incoming requests

Use APIs to filter incoming requests

ZendeskDominic BrasoveanuApril 23, 2019zendesk, api, zendeskapi, form, submitrequest, helpcenter, guide, co, customerexperience, customersuccess

How to have a successful booking business — with Skyscanner

How to have a successful booking business — with Skyscanner

ZendeskDominic BrasoveanuOctober 2, 2018skyscanner, zendesk, helpcenter, helpdesk, faq, ticketdeflection, guide

Improve your product features with a private community — with SwiftKey

Improve your product features with a private community — with SwiftKey

ZendeskDominic BrasoveanuSeptember 4, 2018swiftkey, community, zendesk, zendeskcommunity, landingpage, customerexperience, customersuccess, helpdesk, helpcenter, guide

Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests

Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests

ZendeskDominic BrasoveanuAugust 15, 2018zendesk, zendeskcommunity, customerexperience, customersuccess, helpdesk, helpcenter, guide, community, ticketdeflection, ticket

How to create a powerful Help Center or Guide in Zendesk

How to create a powerful Help Center or Guide in Zendesk

ZendeskDominic BrasoveanuJune 18, 2018helpcenter, helpdesk, guide, zendesk, zendeskcommunity, requestcategorization, request, submitrequest