ROCA.WORK
  • Zendesk
    Onboarding Optimization System Integration KB Customization Reporting Advanced AI Workforce Management Copilot Quality Assurance
    View all Zendesk services →
    AI Solutions
    Flint AI – Autonomous Agent Intent & Entity Detector AI Consultancy N8N Make.com
    CRM Tools
    PipeDrive FreshDesk
    CX Strategy
    Licensing CX Consulting
  • Case Studies
  • Learn
  • Blog
Pricing Get Quote
Onboarding Optimization System Integration KB Customization Reporting Advanced AI Workforce Management Copilot Quality Assurance
Flint AI – Autonomous Agent Intent & Entity Detector AI Consultancy N8N Make.com
PipeDrive FreshDesk
Licensing CX Consulting
Case Studies Learn Blog Pricing
Get Quote →
ROCA.WORK
Home About Pricing Learn Blog
Get Quote
Licensing CX Strategy Ai Solutions Onboarding Optimization [Task] Integrations
Use Cases Streamlining IT Asset Management for Porsche Korea How Skyscanner Reduced Customer Contacts by 40% Customizing a Zendesk Community and Help Center for AEB SmartMLS Improves CSAT with Optimized Zendesk How Ezugi Got A 40% Efficiency Boost With Zendesk
HomeAbout Services Licensing CX Strategy Ai Solutions Onboarding Optimization [Task] Integrations Pricing Use Cases Use Cases Streamlining IT Asset Management for Porsche Korea How Skyscanner Reduced Customer Contacts by 40% Customizing a Zendesk Community and Help Center for AEB SmartMLS Improves CSAT with Optimized Zendesk How Ezugi Got A 40% Efficiency Boost With Zendesk LearnBlog
ROCA.WORK
Customer Experience Experts
Get Quote

ROCA Blog

Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests
Ticket Deflection – Reducing Incoming Tickets With Self Service and Categorising Requests
ZendeskDominic BrasoveanuAugust 15, 2018zendesk, zendeskcommunity, customerexperience, customersuccess, helpdesk, helpcenter, guide, community, ticketdeflection, ticket
How to create a powerful Help Center or Guide in Zendesk
How to create a powerful Help Center or Guide in Zendesk
ZendeskDominic BrasoveanuJune 18, 2018helpcenter, helpdesk, guide, zendesk, zendeskcommunity, requestcategorization, request, submitrequest
Newer

© 2026 Dominic the CX Guy

We are EMEA based, 3 time zones.

(+40) 740967167
info@roca.work

Powered by:
Dominic the CX guy

Privacy Policy

Cookie Policy

Terms of Use

Info

About
Services
Blog
Videos

About

Voice

Contact

Get free advice straight in your inbox.

Thank you!
Kaidominic Devs
+40740967167 hi@dominiccx.com