Smarter AI.
Better Customer Experience.
We implement, automate, and build AI-powered systems for CX teams — from Zendesk and Freshdesk flows to fully custom agents. Grounded in 15+ years of retention expertise.
We set up flows that actually work
Whether you're on Zendesk, Freshdesk, or Pipedrive — or need something fully custom — we build the automations that free your team to focus on what matters: keeping customers.
Zendesk
Custom triggers, automations, macros, and AI integrations that reduce ticket volume and speed up resolution — built around your team's real workflows.
Read more →Freshdesk
Scenario automations, ticket routing, SLA policies, and AI-powered categorization — so your Freshdesk setup runs like a well-oiled machine from day one.
Read more →Pipedrive
Pipeline automation, lead routing, and AI-enhanced workflows that turn your CRM into a retention engine — not just a place to track deals.
Read more →N8N Automation
Need something truly custom? We design and deploy N8N workflows that connect your entire stack — CRM, helpdesk, databases, and AI models — on your own infrastructure.
Read more →Make.com Flows
From simple multi-step scenarios to complex, conditional pipelines — we build Make.com automations that eliminate manual work and integrate seamlessly with your tools.
Read more →CX & Retention Strategy
More than tooling — we bring 15+ years of customer experience expertise. We help teams design retention strategies that reduce churn and increase lifetime value.
Read more →We don't just set up tools.
We build retention systems.
Every flow we design is grounded in real customer experience strategy — not just technical configuration.
Ready to build your AI CX stack?
Book a free 30-minute strategy call. We'll map out exactly what automations will have the biggest impact on your team — with no obligation.
Book a free consultation →No commitment. A 30-min call to understand your setup and identify the highest-ROI automations.
Meet Flint AI —
Your Autonomous Agent
Flint lives inside Zendesk, reads your tickets, pulls from your knowledge base, and replies without a human in the loop. 24/7. Zero extra headcount. From €49/month.
Intent Detector —
Instant Ticket Clarity
AI-powered intent detection that auto-categorizes and routes every ticket the moment it arrives — so your team acts, not guesses.
Ready to stop guessing and start retaining?
Whether you need a custom automation, a Zendesk AI agent, or intent detection out of the box — Roca.work has you covered. Book a call or install directly from the Zendesk Marketplace.