Smarter AI.
Better Customer Experience.
We implement, automate, and build AI-powered systems for CX teams — from Zendesk and Freshdesk flows to fully custom agents. Grounded in 15+ years of retention expertise.
We set up flows that actually work
Whether you're on Zendesk, Freshdesk, or Pipedrive — or need something fully custom — we build the automations that free your team to focus on what matters: keeping customers.
Zendesk
Custom triggers, automations, macros, and AI integrations that reduce ticket volume and speed up resolution — built around your team's real workflows.
Read more →Freshdesk
Scenario automations, ticket routing, SLA policies, and AI-powered categorization — so your Freshdesk setup runs like a well-oiled machine from day one.
Read more →Pipedrive
Pipeline automation, lead routing, and AI-enhanced workflows that turn your CRM into a retention engine — not just a place to track deals.
Read more →N8N Automation
Need something truly custom? We design and deploy N8N workflows that connect your entire stack — CRM, helpdesk, databases, and AI models — on your own infrastructure.
Book a call →Make.com Flows
From simple multi-step scenarios to complex, conditional pipelines — we build Make.com automations that eliminate manual work and integrate seamlessly with your tools.
Book a call →CX & Retention Strategy
More than tooling — we bring 15+ years of customer experience expertise. We help teams design retention strategies that reduce churn and increase lifetime value.
Book a strategy call →We don't just set up tools.
We build retention systems.
Every flow we design is grounded in real customer experience strategy — not just technical configuration.
Ready to build your AI CX stack?
Book a free 30-minute strategy call. We'll map out exactly what automations will have the biggest impact on your team — with no obligation.
Book a free consultation →No commitment. A 30-min call to understand your setup and identify the highest-ROI automations.
Meet Flint AI —
Your Autonomous Agent
Flint lives inside Zendesk, reads your tickets, pulls from your knowledge base, and replies without a human in the loop. 24/7. Zero extra headcount. From €49/month.
Built for real CX teams
Every feature is grounded in 15 years of customer experience expertise — not just AI demos.
Autonomous Ticket Answering
Reads, reasons, and replies on full autopilot — no templates, no rules engines. Real contextual answers delivered in seconds.
RAG — Zero Hallucinations
Connect your Help Center or upload PDFs. Flint retrieves the right knowledge before answering — grounded and accurate every time.
Train via Prompt
Give Flint a tone, personality, and rules in plain English. No ML expertise, no code — just describe how you want it to behave.
Switch AI Models Freely
Not locked into one provider. Pick GPT, Gemini, or any supported model — swap any time to match your quality and cost bar.
Ticket History Analyser
Understands the full conversation before replying. No repeated questions, no missed context — every response is informed.
Real-Time Usage Dashboard
Tickets handled, tokens used, response times, and ROI — all in a live dashboard inside Zendesk.
What changes when you install Flint
Purpose-built for support teams — not a generic AI wrapper. Every design decision comes from 15 years in CX.
Ready to run support on autopilot?
Install Flint AI from the Zendesk Marketplace in minutes. Connect your knowledge base, write a training prompt, and let Flint handle the rest — no engineering required.
Install Flint AI on Zendesk →From €49/month. Cheapest autonomous CX agent on the Zendesk Marketplace — no hidden fees.
Intent Detector —
Instant Ticket Clarity
AI-powered intent detection that auto-categorizes and routes every ticket the moment it arrives — so your team acts, not guesses.
From ticket created to routed — instantly
Ticket arrives
A new ticket lands in Zendesk from any channel — email, chat, or web form.
AI detects intent
Our model reads the ticket and identifies the contact reason in milliseconds.
Field is populated
Intent is written to your chosen Zendesk field — text, dropdown, or multiselect.
Right agent, right now
Triggers route the ticket automatically. Agents open it knowing exactly what's needed.
Six measurable outcomes from one micro-service
Instant Contact Reason
Know exactly why a customer is reaching out the moment the ticket lands — no reading required.
Smart Routing
Assign requests to the right person or team automatically, eliminating manual triage and reassignments.
37% Faster First Reply
Agents respond with context and confidence. Average first reply time drops by 37%.
Higher CSAT
Customers get the right answer faster. Less wait time, less frustration, more loyalty.
Cleaner Reporting
Every ticket is categorized. Unlock real insights into support volume, trends, and team performance.
Flexible Field Sync
Write intent to any Zendesk field type — text, dropdown, or multiselect. Fits your existing setup perfectly.
Ready to stop guessing and start retaining?
Whether you need a custom automation, a Zendesk AI agent, or intent detection out of the box — Roca.work has you covered. Book a call or install directly from the Zendesk Marketplace.