System Integrations & API Connectivity | Zendesk, Freshdesk, Pipedrive | Roca.Work
System Integrations & API Connectivity — Roca.Work
Roca.Work is a system integration and customer experience consultancy based online, serving teams worldwide. We connect CRMs, helpdesks, e-commerce platforms, ERPs, payments systems, communication tools, and BI platforms via API integration. We have connected over 150 systems across 400+ client implementations.
API Integration Services
Roca.Work delivers fixed-price API integration projects for Zendesk, Freshdesk, Pipedrive, Salesforce, HubSpot, Shopify, SAP, Stripe, Slack, and 150+ other platforms. The system integration process covers three phases: Audit (stack mapping, gap analysis, prioritisation), Design (data architecture, integration blueprint, sign-off), and Build (development, testing, go-live, documentation). Average delivery time is 2–4 weeks.
Benefits of System Integration
Connecting your systems via API creates a single source of truth — every team sees the same customer data at the same time. Support agents see full customer context inside their helpdesk. Sales reps call with complete account history. Reporting becomes accurate and trustworthy. Workflows automate across platform boundaries. Manual data entry is eliminated. The result is faster support, better sales decisions, and significant cost savings.
Book a free 30-minute integration audit at https://calendly.com/dominiccx/letsmeet/. Roca.Work will map your stack, identify the highest-ROI integrations, and provide a fixed-price quote within one business day. No commitment required.
System Integrations
If it has an API, we connect it.
Your tools work in silos. Your team pays the price. We build API integrations that connect your CRM, helpdesk, e-commerce, ERP, and data systems into a single flow — so every team has the right information at the right time, every time.
Your tools don't talk to each other. Your business pays for it.
Every tab-switch, every manual data entry, every time a rep calls without context — that's the cost of systems that don't share data. API integration fixes it at the source.
32%
of agent time wasted searching for customer context across disconnected tools
Disconnected data is killing your team's productivity.
When your helpdesk doesn't know what your CRM knows, and your e-commerce platform doesn't talk to either — your team spends a third of their time finding information instead of using it. Integration doesn't just save time. It unlocks an entirely different level of service quality.
🔀
Agents answer blind
A customer calls in. The agent opens five tabs to piece together their order history, subscription status, and last ticket. By the time they're ready, the customer is frustrated — and confidence is gone.
📊
Reports you can't trust
When data lives in multiple systems that don't sync, your reports show different numbers depending on where you look. Decisions get made on assumptions instead of facts.
⚙️
Automation is impossible
You can't automate what you can't connect. As long as your systems are siloed, every workflow that crosses a platform boundary requires a human to carry the data across manually.
💸
Duplicate work, duplicate cost
The same customer data entered in three systems. Three teams updating three records. Three opportunities for errors. Integration eliminates the duplication and the headcount it creates.
What Integration Unlocks
One connected stack. Seven business outcomes.
These aren't theoretical benefits. They're what every client experiences within weeks of going live.
Single Source of Truth
Every team — support, sales, finance, ops — sees the same customer data at the same time. No more conflicting records. No more "which system is right?" conversations.
Agents with Full Context
When a ticket opens, your agent sees the customer's order history, subscription tier, previous issues, and account value — without leaving the helpdesk. Better context means faster, more confident support.
Sales Reps Sell Smarter
Your CRM surfaces support history, open issues, and product usage — so sales reps call with context, not cold. They know who's at risk, who's expanding, and who's ready to buy.
Reports You Can Trust
When all your systems feed a single data layer, your reports reflect reality. Make pricing, headcount, and product decisions based on what's actually happening — not what you think is happening.
Smoother Workflows
Tickets routed automatically based on order value. Deals updated when support cases close. Invoices triggered when contracts sign. Integration turns clunky handoffs into seamless, invisible flows.
Automation at Scale
Once your systems are connected, automation becomes easy. Trigger actions across your entire stack from a single event — no manual steps, no human handoffs, no errors.
Save Time. Save Money.
Less manual data entry. Fewer errors. Fewer tools open per task. Integration compounds — every hour saved per agent, per day, across your whole team, adds up to a significant cost reduction and a better customer experience delivered faster.
How We Work
Audit. Design. Build.
A repeatable 9-step process across three phases — so you always know where you are and what comes next.
Phase 1 — Audit
1
Stack Mapping
We document every system you use, every data point that matters, and every gap where information goes missing.
2
Gap Analysis
We identify where data isn't flowing, where duplication happens, and which integrations will deliver the highest ROI.
3
Prioritisation
We rank integration opportunities by impact and complexity so you get the most valuable connections built first.
Phase 2 — Design
4
Data Architecture
We design the data model — what flows where, in what format, at what frequency, and who owns what.
5
Integration Blueprint
A detailed technical spec for every connection — endpoints, field mapping, error handling, and sync logic.
6
Review & Sign-off
You review the full design before a single line is written. No surprises in build.
Phase 3 — Build
7
Build & Test
We build the integrations, test every edge case, and validate data integrity across both systems before go-live.
8
Go-Live
We're live with you on day one — monitoring, fixing anything unexpected, and confirming every flow works as designed.
9
Documentation & Handover
Full technical documentation, team training, and post-launch support included as standard.
What We Connect
150+ systems. Every category.
From enterprise ERPs to niche SaaS tools — if it has an API, we've probably connected it already.
🎧
Helpdesk
20+
Zendesk
Freshdesk
Intercom
Help Scout
Gorgias
+ 15 more
💼
CRM
25+
Salesforce
HubSpot
Pipedrive
Zoho CRM
Microsoft Dynamics
+ 20 more
🛒
E-commerce
15+
Shopify
WooCommerce
Magento
BigCommerce
Commercetools
+ 10 more
🏭
ERP
12+
SAP
NetSuite
Oracle
Microsoft ERP
Sage
+ 7 more
💳
Payments & Finance
18+
Stripe
Chargebee
Recurly
Braintree
QuickBooks
+ 13 more
💬
Communication
20+
Slack
Microsoft Teams
WhatsApp Business
Twilio
Sendgrid
+ 15 more
📈
Analytics & BI
15+
Looker
Tableau
Google Analytics
Mixpanel
Amplitude
+ 10 more
⚡
Automation
10+
Zapier
Make.com
N8N
Workato
Tray.io
+ 5 more
Testimonials
Loved by teams around the world
★★★★★
"Skyscanner has worked with Dominic and the team at ROCA for a number of years, mainly using their expertise in Zendesk help site customisation. They are always approachable, working efficiently to find solutions to often complex problems. Their professional advice is always spot on, and they truly are experts in their field. I would absolutely recommend ROCA as a reliable and good value business partner."
Jon Thorne
Director of User Satisfaction · Skyscanner
★★★★★
"Within 24 hours, ROCA provided a comprehensive analysis with actionable next steps — process improvements, agent behavioral changes, and focus areas for our contact center. Incredibly fast and thorough."
Sarah Rosenzweig
CX Manager · CoinTracker
★★★★★
"ROCA didn't just knock it out of the park — they redefined the standard. Incredibly competent and reliable, giving us total peace of mind from start to finish."
Marco Burkart
CEO · PopyTrade
★★★★★
"We are very pleased with our entire experience with ROCA. They carefully listened to our goals and developed a course of action tailored specifically to our most urgent needs."
Kathy Elson
CEO · SmartMLS
★★★★★
"Dominic and his team are professional, technically brilliant, intelligent, and helped us deliver our implementation project on time and within budget. Fees are extremely competitive!"
Rory Vance
Customer Support Team Lead · EaglePoint
Why Roca
Integration done properly.
We've delivered system integration projects across e-commerce, SaaS, fintech, and enterprise — connecting over 150 platforms for clients who needed their stack to actually work as one.
✓
Fixed-price projects — no surprise invoices. Scope confirmed before we touch anything.
✓
150+ systems connected — we've built integrations across every major platform category.
✓
CX-first thinking — every integration we build is designed around the customer experience, not just the technical spec.
✓
Full documentation included — you own the integration. We hand over everything your team needs to maintain and extend it.
✓
Post-launch support — we stay accountable after go-live, not just until delivery.
✓
One dedicated project lead — from scoping to go-live. No hand-offs. No account managers who don't understand the work.
Not sure where to start?
Book a free 30-minute integration audit. We'll map your current stack, identify the highest-ROI connections, and tell you exactly what's possible — no obligation, no sales pitch.
Certified partners. Official resellers of Zendesk, Freshdesk, Pipedrive & Flint AI — you get full vendor support plus ours.
DB
Dominic Brasoveanu
Founder & CEO · Roca.Work
Get Started Today
Your stack should work as one.
Stop paying for tools that don't talk to each other. Book a free audit and we'll show you exactly what connecting your systems is worth — in time, cost, and customer experience.
