How To Stop Agent Cherry-Picking?
In today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
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Zendesk vs Freshdesk
Customer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
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How To Make Money With Customer Service
Customer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
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Should A Small Business Invest In Customer Support?
In this article, we’ll try to figure out if investing into customer support is worth it for small businesses.
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