ROCA Blog

Zendesk Tutorial - How to Manage Macros with Macro Suite by Sparkly

Zendesk Tutorial - How to Manage Macros with Macro Suite by Sparkly

ZendeskDominic BrasoveanuJune 29, 2022zendesk, business, businessflows, macros, zendeskmacros, templates

22 Ways You Can Screw Up Your Zendesk Business

22 Ways You Can Screw Up Your Zendesk Business

Dominic BrasoveanuMay 13, 2022zendesk, zendeskbusiness, businessComment

Zendesk Sell Tutorial - How To Add A Subscription in Zendesk Sell

Zendesk Sell Tutorial - How To Add A Subscription in Zendesk Sell

ZendeskDominic BrasoveanuMarch 23, 2022zendesk, sell, zendesksell, salespipeline, sales, pipeline, business, businessflows, subscription

Zendesk Tutorial - How to add a Sales Pipeline in Zendesk Sell

Zendesk Tutorial - How to add a Sales Pipeline in Zendesk Sell

ZendeskDominic BrasoveanuMarch 15, 2022zendesk, sell, zendesksell, salespipeline, sales, pipeline, business, businessflows

Zendesk Tutorial - How to add a Sequence in Zendesk Sell

Zendesk Tutorial - How to add a Sequence in Zendesk Sell

ZendeskDominic BrasoveanuMarch 14, 2022zendesk, sell, zendesksell, sequence, sequences

TriggerDoctor App - Zendesk App for Business Rules Cleanup

TriggerDoctor App - Zendesk App for Business Rules Cleanup

ZendeskDominic BrasoveanuMarch 8, 2022zendesk, zendeskapp, app, api, triggers, trigger, businessrule, businessrules

Can Zendesk Receive Webhooks? ✅

Can Zendesk Receive Webhooks? ✅

ZendeskDominic BrasoveanuMarch 2, 2022zendesk, webhook, webhooks, api, zendeskapi, API

What are Zendesk tags?

What are Zendesk tags?

ZendeskDominic BrasoveanuFebruary 25, 2022zendesk, tags, tag, zendesktags

Zendesk Routing Options

Zendesk Routing Options

ZendeskDominic BrasoveanuFebruary 22, 2022zendesk, routing, routingmatrix

What are Zendesk business rules?

What are Zendesk business rules?

ZendeskDominic BrasoveanuFebruary 21, 2022zendesk, zendeskbusinessrules, businessrule, businessrules, trigger, triggers, zendesktriggers, automations, automation, sla, slas, servicelevelagreement

How To Merge Tickets In Zendesk?

How To Merge Tickets In Zendesk?

ZendeskDominic BrasoveanuFebruary 11, 2022zendesk, tickets, ticket, merge, mergetickets, effi

How to add tags in Zendesk

How to add tags in Zendesk

ZendeskDominic BrasoveanuFebruary 9, 2022zendesk, tags, zendesktag, zendesktags

How To Forward An Email In Zendesk

How To Forward An Email In Zendesk

ZendeskDominic BrasoveanuFebruary 8, 2022zendesk, emailchannel, targetnotification, notifytarget, forwarding

What are Zendesk Light Agents

What are Zendesk Light Agents

ZendeskDominic BrasoveanuFebruary 2, 2022zendesk, lightagents, agents, agent

Can Zendesk integrate with Jira?

Can Zendesk integrate with Jira?

ZendeskDominic BrasoveanuJanuary 31, 2022zendesk, zendeskintegration, systemintegration, integration, jira, agile

Can Zendesk integrate with Asana?

Can Zendesk integrate with Asana?

ZendeskDominic BrasoveanuJanuary 27, 2022zendesk, asana, zendeskintegration, systemintegration, integration

When does Zendesk Explore update

When does Zendesk Explore update

ZendeskDominic BrasoveanuJanuary 26, 2022zendesk, zendeskexplore, zendeskreporting, reporting, businessintelligence

How often do Automations run in Zendesk?

How often do Automations run in Zendesk?

ZendeskDominic BrasoveanuJanuary 25, 2022zendesk, zendeskautomation, automation, automations, zendesksupport

Zendesk Setup - Configuration Checklist - All done ✅

Zendesk Setup - Configuration Checklist - All done ✅

Zendesk SetupDominic BrasoveanuJanuary 19, 2022zendesk, customerexperience, customerservice, customersupport, sla, cx, business, review

Zendesk Explore - How to Create Dashboards and Queries

Zendesk Explore - How to Create Dashboards and Queries

Zendesk SetupDominic BrasoveanuJanuary 18, 2022zendesk, customerexperience, customerservice, customersupport, sla, zendeskexplore, explore, reporting, zendeskreporting, dashboards, queriesComment