In the dynamic world of customer service, the efficiency of your support system can make or break your business. Recently, Dominic delved into the telltale signs that your Zendesk setup is on the verge of collapse. Dominic's insights are invaluable for anyone managing a Zendesk instance. Here’s a detailed breakdown of the critical points.

Zendesk Tip: 3 Ways To Assign A Ticket To An Agent

Customer support is an integral part of any business, and Zendesk is a powerful tool that streamlines this process. In this video, Dominic walks us through three essential methods for assigning tickets to agents using Zendesk. Whether you're a seasoned Zendesk user or just getting started, these tips will help you improve your ticket management efficiency. Let's dive into these three key ways of assigning tickets: manual assign, auto-assign, and targets.

Zendesk, Zendesk SetupGabriel ROCAOctober 25, 2023ticketingsystem, agent, agentexperience