Does Zendesk Support S**k?
In the ever-evolving landscape of customer service software, Zendesk has emerged as one of the most popular and widely-used platforms. With its extensive range of features and tools, it promises to streamline customer support processes for businesses of all sizes. However, like any software, Zendesk has its pros and cons. In this video, hosted by Dominic, we embark on a deep dive into Zendesk Support, exploring its history, present state, available options and ultimately, whether it lives up to its reputation.
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"Root Cause" Field In Zendesk
If you are using Zendesk as your customer support software, you might have heard of the "root cause" field. It is a useful feature that helps you to identify the underlying reason for a customer's issue or complaint. In this blog post, we will explain what a root cause field is, and how you can create one in Zendesk.
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Zendesk Infinite Notification Loop
In today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
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How To Increase Productivity In Zendesk With A Simple Trigger
In today's fast-paced work environment, increasing productivity is always a priority. Zendesk offers a wide range of tools and features to help businesses streamline their customer service operations. One of the most effective ways to increase productivity within Zendesk is by using triggers.
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How To Stop Agent Cherry-Picking?
In today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
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Zendesk vs Freshdesk
Customer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
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CSV Importer App for Zendesk Assets
If you're looking for an easy way to manage your assets and data in Zendesk, then you'll be pleased to know that there is a new app available that can help. This app is part of the Asset Management App with Custom Objects, and it offers a range of useful features that can help you manage your customer data in a more effective way.
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How To Make Money With Customer Service
Customer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
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Customer Experience Review for Calendly
Join us in this CX review video, as we take a closer look at Calendly’s setup and figure out just how much does it help you with organizing.
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Customer Experience Review for Dropbox
Join us in this CX review video, as we take a closer look at Dropbox’s setup and figure out if it’s worthy of all the buzz.
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CANdata’s Experience Of Working With Us
CANdata is a customs and freight software company and also one of our most recent clients. In our recent journey together, we have had the opportunity to help them improve their knowledge base and allow their clients to find the information they need all by themselves.
As our collaboration has momentarily ended, they graced us with a testimonial that we felt deserved it’s own place in the spotlight, here on our blog.
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Automation isn’t the future. It’s the new normal
In our last article we’ve taken a look at the trend of proactive customer service and at how it’s becoming a standard in the industry.
This time, while still going through the list made by our friends and partners at Ultimate.ai, we’ll be taking a look at yet another feature that is becoming an industry standard, automation.
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