In the dynamic world of customer service, the efficiency of your support system can make or break your business. Recently, Dominic delved into the telltale signs that your Zendesk setup is on the verge of collapse. Dominic's insights are invaluable for anyone managing a Zendesk instance. Here’s a detailed breakdown of the critical points.
Read MoreThe Zendesk Tutorial | Chatbot Setup & Flowbuilder video, hosted by Dominic, intricately walks us through the process of harnessing the power of chatbots within Zendesk. In this article, we'll delve into the key insights Dominic shares in this tutorial, from preparation to implementation and beyond.
Read MoreIn the fast-paced world of customer support, efficiency is key. In the realm of ticket resolution, every second counts, and businesses are constantly seeking innovative ways to streamline their processes. Enter Dominic, our seasoned expert in Zendesk, who recently shared a groundbreaking video titled "Decrease Ticket Resolution Time in Zendesk in 2024." In this article, we will delve into Dominic's insights on tactics, niche strategies, dealing with complexity, best practices, and his concluding thoughts.
Read MoreIn the fast-paced world of customer support, responsiveness is key to ensuring customer satisfaction and loyalty. One crucial metric that helps organizations gauge their efficiency in this regard is First Reply Time. In a recent video titled "First Reply Time in Zendesk," Dominic delves into the intricacies of this metric and shares valuable insights on best practices and solutions.
Read MoreZendesk is a popular customer service platform that offers various tools and features to help agents manage their work efficiently. One of the latest additions to Zendesk is Agent Home, a new page in Support that replaces the standard agent dashboard. In this blog post, we’ll take a look at what this feature is all about and will also discuss some of the limitations and drawbacks, and share our personal conclusions.
Read MoreIn the world of customer support and communication platforms, two heavyweights stand out – Zendesk and Intercom. Choosing the right tool for your business can be a daunting task, but fear not! Dominic has taken the time to break down these giants in a detailed video, examining their purpose, features, ticketing, outbound capabilities, sales functionalities, pricing, and finally, delivering his conclusions. Let's dive into the showdown of Zendesk vs. Intercom as Dominic walks us through the essential aspects.
Read MoreIn the ever-evolving landscape of customer support solutions, Zendesk has consistently stood out as a pioneer in delivering innovative tools to enhance the customer experience. One such tool that has been making waves in the customer support realm is Zendesk Light Agents. In this blog post, we'll delve into the video where Dominic takes us on a journey to understand the purpose, functionality, use cases, and the impact on customer experience.
Read MoreZendesk is a powerful customer support platform that streamlines customer interactions and helps businesses deliver top-notch support. However, maximizing its potential requires efficient automation. If you're looking to level up your Zendesk game, this video is a must-watch. In this article, we'll take you through the key highlights of Dominic's video, including what Knots is, its use case, product demo, Q&A session, and pricing details.
Read MoreIn this blog post, we'll take a closer look at three methods Dominic uses to create form requests in Zendesk. These methods include using email, leveraging Zendesk Forms, and harnessing the API.
Read MoreZendesk is a powerful customer service platform that can streamline your support operations and improve customer satisfaction. However, to make the most of this tool, you need to know the ins and outs of its features. In this article, we'll delve into a video titled "6 Things You Absolutely MUST Do In Zendesk," where Dominic shares his wisdom on how to maximize Zendesk's potential.
Read MoreIn an interesting twist of irony, Dominic, the head of well, Roca, presents a video in which he emphasizes the importance of working with Zendesk consultants. Let's delve into the reasons behind Dominic's endorsement and explore how these consultants can truly save your business.
Read More
