Dominic takes us on a journey through key aspects, providing valuable insights into preparation, best practices, configuration, and drawing meaningful conclusions.
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Zendesk is a popular customer service platform that offers various tools and features to help agents manage their work efficiently. One of the latest additions to Zendesk is Agent Home, a new page in Support that replaces the standard agent dashboard. In this blog post, we’ll take a look at what this feature is all about and will also discuss some of the limitations and drawbacks, and share our personal conclusions.
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In the fast-paced world of business, staying organized and efficient is key to success. The emergence of innovative tools and platforms has revolutionized the way businesses operate, and one such platform making waves in 2024 is Monday.com. In a recent video, Dominic takes us on a comprehensive journey through the platform, showcasing its capabilities in Sales CRM, Contracting, Invoicing, and drawing insightful conclusions.
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In the world of customer support and communication platforms, two heavyweights stand out – Zendesk and Intercom. Choosing the right tool for your business can be a daunting task, but fear not! Dominic has taken the time to break down these giants in a detailed video, examining their purpose, features, ticketing, outbound capabilities, sales functionalities, pricing, and finally, delivering his conclusions. Let's dive into the showdown of Zendesk vs. Intercom as Dominic walks us through the essential aspects.
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In the ever-evolving landscape of customer support solutions, Zendesk has consistently stood out as a pioneer in delivering innovative tools to enhance the customer experience. One such tool that has been making waves in the customer support realm is Zendesk Light Agents. In this blog post, we'll delve into the video where Dominic takes us on a journey to understand the purpose, functionality, use cases, and the impact on customer experience.
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In the fast-paced world of customer support, the ability to respond quickly and effectively can make or break a company's reputation. Zendesk, has become a go-to solution for many businesses aiming to streamline their support processes. In our video titled "6 Insane Hacks to Speed Up Your Support Response Time in Zendesk," Dominic unveils some powerful strategies to supercharge your support team's efficiency. Let's dive into these game-changing hacks!
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In the fast-paced world of customer service, businesses are constantly seeking innovative ways to connect with their customers. In this video, Dominic delves into the intricacies of utilizing the email channel for enhanced customer service. Let's explore the key insights Dominic shares in this informative video.
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In this video, titled "Should You Use Zendesk Organizations," Dominic takes us on a deep dive into the intricacies of this powerful tool, exploring its various functionalities, including sorting by domain, sorting by institution, and the ticket deflection feature.
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In this comprehensive guide, we'll delve into the depths of Zendesk Omnichannel Routing, with Dominic as our guide, as he takes us through the essential steps of prepwork, configuration, setup, testing, and concludes with valuable insights.
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In the dynamic landscape of customer support, staying ahead requires more than just resolving issues promptly; it demands real-time insights and analytics to make informed decisions. A video titled "Real-Time Reporting in Zendesk with Geckoboard" offers a comprehensive look into how businesses can leverage this powerful combination for enhanced efficiency. Dominic, our guide through this insightful journey, introduces us to Nick, an expert in the realm of customer support analytics.
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Zendesk is a powerful customer support platform that streamlines customer interactions and helps businesses deliver top-notch support. However, maximizing its potential requires efficient automation. If you're looking to level up your Zendesk game, this video is a must-watch. In this article, we'll take you through the key highlights of Dominic's video, including what Knots is, its use case, product demo, Q&A session, and pricing details.
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In today's fast-paced business world, maintaining a loyal customer base can be quite a challenge. With countless options available in almost every industry, customers are quick to switch their allegiance to brands that offer a superior customer experience. In this context, Dominic has made the video below, in which he provides valuable insights into building brand loyalty by avoiding common pitfalls. Let's dive into the key takeaways from this engaging discussion.
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Customer support is an integral part of any business, and Zendesk is a powerful tool that streamlines this process. In this video, Dominic walks us through three essential methods for assigning tickets to agents using Zendesk. Whether you're a seasoned Zendesk user or just getting started, these tips will help you improve your ticket management efficiency. Let's dive into these three key ways of assigning tickets: manual assign, auto-assign, and targets.
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In this blog post, we'll take a closer look at three methods Dominic uses to create form requests in Zendesk. These methods include using email, leveraging Zendesk Forms, and harnessing the API.
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Zendesk is a powerful customer service platform used by countless businesses to manage and optimize their customer support operations. While it's a versatile tool, there are always hidden gems and lesser-known features that can significantly enhance its functionality. In a recent video by Dominic, he shared six secrets that can help businesses make the most of their Zendesk setup. In this article, we will delve into these secrets and explore how they can elevate your customer support game.
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In this article, we will delve into Dominic's exploration of the Call Agent feature in Zendesk Messaging, covering its appearance on the website, activation, a call with an agent, and the options available after the call.
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Zendesk is a powerful customer support platform used by businesses around the world to streamline their customer service operations. It offers a wide range of features designed to enhance customer interactions and boost agent productivity. However, like any tool, Zendesk can be misused or underutilized if not used correctly. In this article, we'll take a look at the "Top 10 Things You Should NEVER Do in Zendesk," as highlighted by Dominic.
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In this article, we'll delve into the valuable insights shared by Dominic, who discussed various aspects of conversation management, including when a conversation should end, the concept of a "customer close," the "3 strike session," addressing inactivity, handling multiple ticket types, and some extra best practices.
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Zendesk is a powerful customer service platform that can streamline your support operations and improve customer satisfaction. However, to make the most of this tool, you need to know the ins and outs of its features. In this article, we'll delve into a video titled "6 Things You Absolutely MUST Do In Zendesk," where Dominic shares his wisdom on how to maximize Zendesk's potential.
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In today's competitive business landscape, customer experience (CX) has emerged as a crucial factor in determining a company's success. Dominic recently shed light on the two distinct types of CX that businesses often fall into.
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