Zendesk is a popular customer service platform that offers various tools and features to help agents manage their work efficiently. One of the latest additions to Zendesk is Agent Home, a new page in Support that replaces the standard agent dashboard. In this blog post, we’ll take a look at what this feature is all about and will also discuss some of the limitations and drawbacks, and share our personal conclusions.
Read MoreCustomer support is an integral part of any business, and Zendesk is a powerful tool that streamlines this process. In this video, Dominic walks us through three essential methods for assigning tickets to agents using Zendesk. Whether you're a seasoned Zendesk user or just getting started, these tips will help you improve your ticket management efficiency. Let's dive into these three key ways of assigning tickets: manual assign, auto-assign, and targets.
Read More
