ROCA Blog

In our last article we’ve taken a look at the trend of proactive customer service and at how it’s becoming a standard in the industry.

This time, while still going through the list made by our friends and partners at Ultimate.ai, we’ll be taking a look at yet another feature that is becoming an industry standard, automation.

Customer service trends are constantly shifting as every company is fighting to secure their place at the very top. In order to have a chance in this fierce competition, innovation is a priority and keeping up with what the latest trends are is a must.

In this article, we'll take a look at 8 processes every e-commerce business has to optimize in order to make sure it’s at the very top of the food chain.

A great example of a feature only available in the classic widget are the digital line direct calls, which a lot of businesses still use. This means that, in order to make use of all the features at your disposal you’d need to enable both widgets at the same, which has been impossible, until now.

We’ve been praising Zendesk Chatbots left and right recently, but we’ve only offered you info about their features and benefits. In this article, we’d like to give you a step by step guide on how to build your own Zendesk Chatbot.

Conversational customer service is being adopted by more and more companies which are aiming to provide the best possible service to their customers. In this article we’d like to go over what conversational customer service is, why is it important, how to implement it and even a few tips on how to improve it.

In past articles, we’ve explored many aspects of customer service and we’ve also established that great customer service can make a big difference for any business. Let’s take a deep dive into the specific benefits of customer service done right.

If you work in the Customer Service industry, you are surely no stranger to the term Customer Service Satisfaction. But how does measuring customer satisfaction help your business thrive? In this article we’d like to go over why and how should we measure it, while also taking a look at a few KPI examples.

In this article we plant to highlight how customer-obsessed companies work, while also providing solid examples and steps for your strategy.

In this article, we’d like to take a look at 5 ways in which you can deliver great customer service.