Dominic takes us on a journey to unravel the core features and benefits of this game-changing customer service and productivity tool. So, let's delve into the world of Zendesk Sunco and discover how it can revolutionize your business.
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In today's fast-paced service business landscape, efficiency and organization are crucial for success. In our recent video, Dominic shares valuable insights into the tools he employs to streamline various aspects of his business operations. In this article, we will delve into Dominic's recommended toolset, which encompasses sales, operations, and finance, and explore how these tools can benefit service businesses.
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In the ever-evolving landscape of customer service software, Zendesk has emerged as one of the most popular and widely-used platforms. With its extensive range of features and tools, it promises to streamline customer support processes for businesses of all sizes. However, like any software, Zendesk has its pros and cons. In this video, hosted by Dominic, we embark on a deep dive into Zendesk Support, exploring its history, present state, available options and ultimately, whether it lives up to its reputation.
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If you are using Zendesk as your customer support software, you might have heard of the "root cause" field. It is a useful feature that helps you to identify the underlying reason for a customer's issue or complaint. In this blog post, we will explain what a root cause field is, and how you can create one in Zendesk.
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In today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
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In today's fast-paced work environment, increasing productivity is always a priority. Zendesk offers a wide range of tools and features to help businesses streamline their customer service operations. One of the most effective ways to increase productivity within Zendesk is by using triggers.
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In today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
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Customer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
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If you're looking for an easy way to manage your assets and data in Zendesk, then you'll be pleased to know that there is a new app available that can help. This app is part of the Asset Management App with Custom Objects, and it offers a range of useful features that can help you manage your customer data in a more effective way.
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Customer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
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Join us in this CX review video, as we take a closer look at Calendly’s setup and figure out just how much does it help you with organizing.
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Join us in this CX review video, as we take a closer look at Dropbox’s setup and figure out if it’s worthy of all the buzz.
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