Roca.Work builds n8n workflows for CX and operations teams. Services include tool integrations (Zendesk, Slack, HubSpot, Salesforce, Notion, Google Sheets), AI agent deployment using LangChain and n8n AI nodes, RAG systems connecting knowledge bases to vector stores (Pinecone, Weaviate, Qdrant), and internal AI assistants. Projects are fixed-price from €2,079. Monthly retainers from €500. Founded by Dominic Brasoveanu. Senior CX & Automation Expert: GabrielM. n8n preferred over Zapier/Make for AI-native workflows.
Your tools don't talk to each other. We fix that — and make them intelligent.
We build n8n workflows that connect your apps, automate your operations, and deploy AI agents that actually work in production. From simple integrations to full RAG pipelines — designed, built, and maintained by us.
🎫 Zendesk💬 Slack📊 HubSpot☁️ Salesforce📝 Notion📈 Google Sheets🗃️ Airtable🤖 OpenAI🧠 Claude♊ Gemini📌 Pinecone🌊 Weaviate📧 Gmail💚 WhatsApp🔗 Webhooks🔌 REST APIs🐘 Postgres🐬 MySQL📋 Jira🎨 Figma🛒 Shopify📦 WooCommerce🔷 Microsoft Teams📅 Google Calendar🎫 Zendesk💬 Slack📊 HubSpot☁️ Salesforce📝 Notion📈 Google Sheets🗃️ Airtable🤖 OpenAI🧠 Claude♊ Gemini📌 Pinecone🌊 Weaviate📧 Gmail💚 WhatsApp🔗 Webhooks🔌 REST APIs🐘 Postgres🐬 MySQL📋 Jira🎨 Figma🛒 Shopify📦 WooCommerce🔷 Microsoft Teams📅 Google Calendar
What We Build
Three things. Done properly.
Every project falls into one of these categories — or combines all three.
🔗
Integrations & Automations
Connect your existing tools so data flows automatically — no manual copy-pasting, no missed updates, no duplicate entry. When something happens in one tool, the right thing happens everywhere else.
Zendesk ticket → Slack alert + Notion log
New HubSpot lead → enrichment → email sequence
Form submission → CRM + team notification
Support ticket → Google Sheets report
Shopify order → fulfillment + customer WhatsApp
🤖
AI Agents
Deploy autonomous AI agents that can reason, decide, and take actions across your systems — not just answer questions. Give them tools, memory, and logic so they work reliably in production.
Support triage agent — reads, classifies, drafts
Lead qualification agent — scores and routes
Internal knowledge assistant — answers from your data
Document analysis agent — extracts and acts
Multi-step approval workflow with AI layer
🧠
RAG Systems
Ground AI responses in your actual data — internal docs, help centers, past tickets, product information. Your AI stops hallucinating and starts answering from what you actually know.
Customer chat grounded in your Help Center
Internal agent that answers from your SOPs
AI that searches ticket history to resolve new ones
Product knowledge base with semantic search
Auto-updating knowledge pipeline from Notion/Confluence
How It Works
We map it, build it, and hand it over — or run it for you.
1
Discover
30–60 minutes understanding your tools, where data gets stuck, and what you actually want to automate. Most teams already have everything they need — just not connected.
2
Design
We map the workflow visually before we build anything. You see exactly what will happen, in what order, with what conditions. No surprises at go-live.
3
Build & Test
Built in n8n using real data from your systems. Every workflow is tested end-to-end — including error handling, retries, and edge cases — before handover.
4
Hand Over or Maintain
Documented workflows you can manage yourself — or we stay on retainer to maintain, monitor, and extend them as your needs grow.
What Teams Use This For
Built for CX, ops, and anyone tired of doing things manually.
📬
CX & Support Automation
Auto-triage tickets, route to the right agent, send status updates, sync Zendesk with Slack and Notion. Your support team handles complex cases — n8n handles the rest.
📊
Reporting & Data Sync
Pull data from multiple tools into one place automatically. Dashboards that update themselves. Spreadsheets that don't need a human to fill them in.
🤝
Sales & CRM Workflows
New lead → enrichment → Slack notification → email sequence → task created. All in one flow, triggered automatically, no manual steps required.
📄
Document & Knowledge Processing
Upload a doc, chunk it, embed it, store it in a vector database. Your AI agent can now search it. Build a living knowledge base that updates automatically.
🔔
Alerts & Monitoring
Get notified when something important happens — a sentiment drop, a payment failed, a threshold crossed. In Slack, email, or wherever your team actually looks.
🏗️
Internal AI Assistants
Build internal chatbots powered by your own data. Give your team an AI assistant that knows your SOPs, your product, your customers — not just the internet.
See It In Action
A real workflow we built.
This is an example of what we build — a working n8n automation connecting real tools, handling real data, solving a real problem.
Why n8n
Why we build with n8n and not Zapier or Make.
We evaluated the options. For AI-native workflows with real complexity, n8n wins by a significant margin.
🧠
More powerful for AI
n8n has ~70 dedicated AI nodes including native LangChain, RAG pipelines, and multi-agent orchestration. It supports every major LLM — OpenAI, Claude, Gemini, and self-hosted models via Ollama.
Write JavaScript or Python anywhere in the workflow. No artificial limits. Connect to any API, any database, any system — even if there's no native integration built yet.
Code nodes: JS, Python, npm packages
HTTP Request node for any REST API
Self-host on your own infrastructure
💰
More cost-effective
n8n charges per workflow execution — not per task step. A 20-step workflow costs the same as a 5-step one. At scale, this difference is enormous. Self-hosted is free with unlimited executions.
No per-step pricing like Zapier
Self-hosted = unlimited runs at no cost
$2.5B valuation — enterprise-grade platform
Built by people who understand your business
We come from CX. We build for operations.
We don't just know how to use n8n. We understand the tools it connects to and the business problems it's solving. That's the difference between a workflow that technically runs and one that actually helps your team.
Dominic Brasoveanu
Founder & CEO
Dominic has spent 15+ years inside CX and support operations. He builds n8n workflows because he's lived the problems they solve — manual ticket routing, disconnected tools, ops teams drowning in repetitive tasks. Every automation he designs starts with the same question: what does this actually free people up to do?
GabrielM
Senior CX & Automation Expert
Gabriel designs and builds the workflows — from simple Zendesk-to-Slack integrations to full multi-agent RAG systems. He's the one who takes the brief and turns it into something that runs reliably in production, with real error handling, real data, and documentation you can actually use.
How We Work
Fixed-scope projects or ongoing retainer.
Every engagement starts with a free workflow audit. Scope is confirmed before any work begins — no surprises.
One-off project
Workflow Build
€2,079 per project
A defined workflow or system — scoped, built, tested, and documented. You get the workflow, the documentation, and the knowledge to manage it yourself.
Discovery & workflow design
Built with real data from your systems
Error handling & edge case testing
Full documentation & handover
1 week of post-launch support
Ongoing
Monthly Retainer
€500 per month
We maintain, monitor, and extend your n8n workflows on an ongoing basis. New integrations, new agents, updates as your tools change. One monthly fee, no surprises.
Workflow monitoring & maintenance
New integrations & extensions
Updates when tools change their APIs
Performance reviews & optimisation
Priority response for issues
Not sure which you need? Book a free 30-minute workflow audit. Tell us what you want to automate — we'll scope it, recommend the approach, and give you a fixed price before anything starts.
"Skyscanner has worked with Dominic and the team at ROCA for a number of years, mainly using their expertise in Zendesk help site customisation. They are always approachable, working efficiently to find solutions to often complex problems. Their professional advice is always spot on, and they truly are experts in their field. I would absolutely recommend ROCA as a reliable and good value business partner."
Jon Thorne
Director of User Satisfaction · Skyscanner
★★★★★
"Within 24 hours, Roca.Work provided a comprehensive analysis with actionable next steps — process improvements, agent behavioral changes, and focus areas for our contact center. Incredibly fast and thorough."