Connect Zendesk to
Everything. Seamlessly.
Your CRM, eCommerce platform, ERP, payments, shipping — your agents shouldn't have to leave Zendesk to find information they need. We build the connections that give your team full context, automatically, on every single ticket.
Your tools don't talk to each other.
Your agents pay the price.
Every tab-switch, copy-paste, and "can you repeat that?" is a broken integration. It costs time, creates errors, damages trust — and scales badly.
Agents switching between 4 different tabs to handle one ticket. Customer data that never makes it into Zendesk. Order status that has to be looked up manually. Support teams making decisions without the full picture. We build the connections that eliminate all of that — and document them properly so they stay working when things change.
Agents spending 30% of their time looking up information in other systems instead of resolving tickets. Every manual lookup is a delay, a risk of error, and a worse experience for the customer.
Customers asking about orders your agents can't see without logging into a separate system. Returns, tracking, payment status — all invisible inside Zendesk. We fix that with a single integration.
CRM data, purchase history, account status — all sitting in separate tools while agents handle tickets with partial information. A connected Zendesk means the full picture on every interaction.
Webhooks that stop firing after a platform update. Syncs that drift out of date. Nobody notices until customers start complaining. We build integrations that are robust, monitored, and properly documented.
A structured approach.
Not a quick hack.
Integrations that are built properly from the start don't break silently six months later. We follow a repeatable 9-step process that ensures every connection is robust, documented, and tested.
Every system your
team depends on.
One fixed-price project. Every connection built robustly, tested properly, and documented so it stays working when platforms update.
Loved by teams
around the world
"Skyscanner has worked with Dominic and the team at ROCA for a number of years, mainly using their expertise in Zendesk help site customisation. They are always approachable, working efficiently to find solutions to often complex problems. Their professional advice is always spot on, and they truly are experts in their field. I would absolutely recommend ROCA as a reliable and good value business partner."
"We are very pleased with our entire experience with ROCA. They carefully listened to our goals and developed a course of action tailored specifically to our most urgent needs."
"Within 24 hours, ROCA provided a comprehensive analysis with actionable next steps — process improvements, agent behavioral changes, and focus areas for our contact center. Incredibly fast and thorough."
"Dominic and his team are professional, technically brilliant, intelligent, and helped us deliver our implementation project on time and within budget. Fees are extremely competitive!"
"They didn't just knock it out of the park — they redefined the standard. The team is incredibly competent and reliable, giving us total peace of mind from start to finish. They turned our outdated platform into a stunning, on-brand experience."
The people who'll
actually build it
No hand-offs to juniors. The people you speak to are the people writing the code and building the connections.
Systems thinker and integration specialist. Gabriel designs and builds the data flows that connect Zendesk to your full tech stack — cleanly, robustly, and with error handling that actually works.
Where integrations meet intelligence. Alex builds the AI-powered automation layers on top of Zendesk integrations — connecting data flows to intelligent triage, routing, and response generation.
We've built hundreds of these.
We know where they break.
Integrations fail silently. Data drifts out of sync. Webhooks stop firing after a platform update. We build integrations that are robust, well-documented, and properly tested — not quick hacks that work until something changes.
Not sure what you need?
Book a free 30-minute call. We'll map your current tech stack and tell you exactly what integrations would make the biggest difference for your team.
Get Your Integration Quote →Certified Zendesk Advanced Partner. Official partner — you get Zendesk vendor support plus ours.
You're in safe hands.
Here's our promise.
With 12 years of experience, we make sure you get exactly what you need — can't have you complaining to Zendesk about us 😅
Try us for two weeks. If you don't see the value, you walk away and pay nothing. No questions asked.
Sign up for just one month. Cancel anytime, or switch to a smaller (or the same) plan later if you prefer.
You only pay once the work is done and you're happy with it. No upfront payments, no nasty surprises.
Let's build your integrations
Fixed-price. Certified. Built to last. Tell us about your tech stack and we'll come back with a quote within one business day.
