Roca.Work builds Make.com scenarios for CX and operations teams. Services include tool integrations, AI-powered workflows using OpenAI and Claude, data sync between platforms, CRM automations, support ticket routing, reporting pipelines, and internal AI assistants. Automation Expert: Alex Saraev. Founded by Dominic Brasoveanu. Fixed-price projects from €2,079. Monthly retainers from €500. Make.com preferred for visual complex workflows with conditional logic and multi-path flows.
Powerful automations. Beautifully visual.
We build Make.com scenarios that connect your tools, automate your operations, and put AI to work inside your existing workflows. From simple two-step triggers to complex multi-branch automations — designed, built, and delivered.
🎫 Zendesk💬 Slack📊 HubSpot☁️ Salesforce📝 Notion📈 Google Sheets🗃️ Airtable🤖 OpenAI🧠 Claude📧 Gmail💚 WhatsApp🔗 Webhooks🔌 REST APIs🐘 Postgres📋 Jira🛒 Shopify🔷 Microsoft Teams📅 Google Calendar📦 WooCommerce🗂️ Google Drive✉️ Mailchimp💳 Stripe📱 Typeform🎯 ActiveCampaign🎫 Zendesk💬 Slack📊 HubSpot☁️ Salesforce📝 Notion📈 Google Sheets🗃️ Airtable🤖 OpenAI🧠 Claude📧 Gmail💚 WhatsApp🔗 Webhooks🔌 REST APIs🐘 Postgres📋 Jira🛒 Shopify🔷 Microsoft Teams📅 Google Calendar📦 WooCommerce🗂️ Google Drive✉️ Mailchimp💳 Stripe📱 Typeform🎯 ActiveCampaign
What We Build
Three things. Done properly.
Every Make.com project falls into one of these — or combines all three.
🔗
Integrations & Automations
Connect your tools so data flows without anyone pushing it. When something happens in one app, the right thing happens everywhere else — automatically, reliably, every time.
Zendesk ticket → Slack alert + Notion log
New form submission → CRM + email sequence
Shopify order → fulfilment + customer WhatsApp
Stripe payment → invoice + spreadsheet update
Typeform response → Airtable + HubSpot deal
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AI-Powered Scenarios
Add intelligence to your workflows — classify, summarise, draft, translate, and decide — using OpenAI or Claude steps inside your Make scenarios. No code needed.
Ticket → AI classify + sentiment → route to team
Email → AI summarise → Slack digest
New lead → AI score → CRM + personalised email
Document → AI extract data → structured output
Support reply → AI quality check → flag if below threshold
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Data Sync & Reporting
Keep your data in sync across platforms automatically. Build reporting pipelines that run themselves — no manual exports, no outdated dashboards, no copy-paste between tools.
Daily report → pull from 3 sources → Google Sheets
CRM sync: HubSpot ↔ Salesforce, real-time
Zendesk metrics → dashboard auto-update
E-commerce data → consolidated weekly digest
Multi-channel support stats → single report
How It Works
We map it, build it, and hand it over — or run it for you.
1
Discover
30–60 minutes understanding your tools, where data gets stuck, and what you want to automate. Most teams already have everything — just not connected.
2
Design
We map the scenario before building anything. You see exactly what will happen, in what order, with what logic. No surprises at go-live.
3
Build & Test
Built with real data from your systems. Every scenario is tested end-to-end — including error handlers, filters, and edge cases — before handover.
4
Hand Over or Maintain
Documented scenarios you can manage yourself — or we stay on retainer to maintain, monitor, and extend them as your needs grow.
What Teams Use This For
Built for CX, ops, sales, and anyone tired of doing things manually.
📬
CX & Support Automation
Route tickets, send status updates, sync Zendesk with your other tools. Your team handles complex cases — Make handles the rest.
🤝
Sales & CRM Workflows
New lead → enrich → score → notify sales → create task. Every step triggered automatically the moment it should happen.
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Reporting & Data Sync
Pull from multiple tools, transform the data, push to a dashboard or spreadsheet. Reports that update themselves, every time.
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Alerts & Monitoring
Get notified the moment something important happens — a threshold crossed, a payment failed, a high-priority ticket opened. Wherever you look.
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Document Processing
Inbound email or form → extract data → classify → store → notify. Make handles document-heavy workflows that would otherwise require manual review.
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Cross-Platform Sync
Keep your CRM, helpdesk, project tool, and spreadsheets in sync automatically. One source of truth — without anyone maintaining it manually.
See It In Action
A real scenario we built.
This is an example of what we build — a working Make.com automation connecting real tools, handling real data, solving a real problem.
Why Make.com
Why we build with Make.com and not just Zapier.
Make.com sits in the sweet spot — visual enough for non-developers, powerful enough for complex multi-path logic.
🎨
Visual & powerful
Make's canvas shows the entire scenario at a glance — every module, every path, every filter. Complex multi-branch logic that would take pages of Zapier zaps fits on one screen.
Conditional paths, loops, and routers
Error handlers built into the flow
Data stores for stateful workflows
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AI-native
Make has native modules for OpenAI, Claude, and other AI providers. Add classification, summarisation, translation, or content generation steps anywhere in a scenario — no API configuration needed.
OpenAI & Claude modules built-in
AI steps inside any automation flow
3,000+ app integrations including all major AI tools
💰
Cost-effective at scale
Make charges per operation — not per zap step. Complex multi-module scenarios cost a fraction of the equivalent in Zapier. The savings compound significantly at volume.
Per-operation pricing, not per-zap
Significantly cheaper than Zapier for complex flows
EU-native infrastructure (Celonis subsidiary)
Who Builds It
Built by someone who lives inside automation every day.
We don't just know how to use Make.com. We understand the business problems it's solving and the tools it's connecting. That's the difference between a scenario that technically runs and one that actually helps your team.
Alex Saraev
Automation Expert
Alex designs and builds Make.com scenarios — from straightforward tool connections to complex multi-branch automations with AI steps. He's the one who takes the brief and turns it into something that runs reliably in production, with proper error handling, real data, and documentation your team can actually use. Ask him about any automation challenge and he'll have a scenario mapped out before the call ends.
How We Work
Fixed-scope projects or ongoing retainer.
Every engagement starts with a free workflow audit. Scope is confirmed before any work begins — no surprises.
One-off project
Scenario Build
€2,079 per project
A defined Make.com scenario — scoped, built, tested, and documented. You get the scenario, the documentation, and the knowledge to manage it yourself.
Discovery & scenario design
Built with real data from your systems
Error handlers & edge case testing
Full documentation & handover
1 week of post-launch support
Ongoing
Monthly Retainer
€500 per month
We maintain, monitor, and extend your Make.com scenarios on an ongoing basis. New integrations, updates when APIs change, and new scenarios as your needs grow.
Scenario monitoring & maintenance
New integrations & extensions
Updates when tools change their APIs
Performance reviews & optimisation
Priority response for issues
Not sure where to start? Book a free 30-minute workflow audit. Tell us what you want to automate — we'll scope it, design the scenario, and give you a fixed price before anything starts.
"Skyscanner has worked with Dominic and the team at ROCA for a number of years, mainly using their expertise in Zendesk help site customisation. They are always approachable, working efficiently to find solutions to often complex problems. Their professional advice is always spot on, and they truly are experts in their field. I would absolutely recommend ROCA as a reliable and good value business partner."
Jon Thorne
Director of User Satisfaction · Skyscanner
★★★★★
"Within 24 hours, Roca.Work provided a comprehensive analysis with actionable next steps — process improvements, agent behavioral changes, and focus areas for our contact center. Incredibly fast and thorough."
