Virtual EVENT

Workforce Management

With Zendesk

Thursday, Nov 29th - 11AM EEST

What is the event about?

Join us for an exciting webinar where we'll dive into Zendesk’s game-changing acquisition of Tymeshift. Discover how this strategic move is set to revolutionize workforce management, enabling businesses to optimize their customer support operations like never before.

In this session, our experts will explore the seamless integration of Tymeshift's powerful workforce management tool into the Zendesk ecosystem, unlocking new efficiencies, enhancing agent productivity, and ultimately elevating the customer experience.

Don't miss this opportunity to gain insights into the future of customer support and learn how Zendesk is shaping it.

Event held by

Why should you join?

We have all the details about the inner workings of this integration and we are ready to answer all of your questions. Along with that, we’ll also be discussing the following:

Efficient Resource Allocation: learn how to effectively allocate and manage workforce reducing overstaffing or understaffing issues.
Enhanced Team Productivity: boost team productivity by assigning tasks more efficiently, automating repetitive processes, and setting performance benchmarks.
Cost Reduction: how effective workforce management can lead to cost savings.
Scaling for Growth: Zendesk's tools can help organizations scale their workforce in line with business growth.
Improved Customer Experience: Zendesk can help streamline customer support processes, leading to quicker response times, better ticket routing, and ultimately, a more satisfying customer experience.

Speakers

**Andrei Caisin**, Senior Account Executive, Zendesk

**Dominic Brasoveanu**, Customer Experience, ROCA

Agenda

Thursday, Nov 29th - 11am eest

Intros (5 min)
Workforce Management (10 min) - Andrei
What is Zendesk? (10 min) - Dominic
Demo Tymeshift (15 min) - Dominic
Q&A (5min)