In today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
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Customer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
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If you're looking for an easy way to manage your assets and data in Zendesk, then you'll be pleased to know that there is a new app available that can help. This app is part of the Asset Management App with Custom Objects, and it offers a range of useful features that can help you manage your customer data in a more effective way.
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Customer service is no longer just about resolving customer issues, it can be an avenue to generate revenue for businesses. Companies that prioritize customer service often report increased customer loyalty, retention, and revenue. In this article, we will discuss ten steps to help you make money with customer service.
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Join us in this CX review video, as we take a closer look at Calendly’s setup and figure out just how much does it help you with organizing.
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Join us in this CX review video, as we take a closer look at Dropbox’s setup and figure out if it’s worthy of all the buzz.
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CANdata is a customs and freight software company and also one of our most recent clients. In our recent journey together, we have had the opportunity to help them improve their knowledge base and allow their clients to find the information they need all by themselves.
As our collaboration has momentarily ended, they graced us with a testimonial that we felt deserved it’s own place in the spotlight, here on our blog.
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In our last article we’ve taken a look at the trend of proactive customer service and at how it’s becoming a standard in the industry.
This time, while still going through the list made by our friends and partners at Ultimate.ai, we’ll be taking a look at yet another feature that is becoming an industry standard, automation.
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Customer service trends are constantly shifting as every company is fighting to secure their place at the very top. In order to have a chance in this fierce competition, innovation is a priority and keeping up with what the latest trends are is a must.
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In this article, we'll take a look at 8 processes every e-commerce business has to optimize in order to make sure it’s at the very top of the food chain.
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A great example of a feature only available in the classic widget are the digital line direct calls, which a lot of businesses still use. This means that, in order to make use of all the features at your disposal you’d need to enable both widgets at the same, which has been impossible, until now.
Read More![How to Build Your Own Zendesk Chatbot in 2022 [Ultimate Guide]](https://images.squarespace-cdn.com/content/v1/5de8c9a9dc0d35395f113eda/1667229939442-VOXQWFYYAS7PGFKSR7ZU/3d+chat+bubble.jpg)
We’ve been praising Zendesk Chatbots left and right recently, but we’ve only offered you info about their features and benefits. In this article, we’d like to give you a step by step guide on how to build your own Zendesk Chatbot.
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Conversational customer service is being adopted by more and more companies which are aiming to provide the best possible service to their customers. In this article we’d like to go over what conversational customer service is, why is it important, how to implement it and even a few tips on how to improve it.
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